At a Glance
- Tasks: Assist guests with requests and ensure a memorable stay at The Lowndes.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy a dynamic work environment and the chance to grow in the hospitality industry.
- Other info: Inclusive workplace committed to respect and diversity.
- Why this job: Be part of a prestigious hotel and create unforgettable experiences for guests.
- Qualifications: 1-2 years in hospitality, strong communication skills, and a valid driver's licence.
The predicted salary is between 40500 - 49500 £ per year.
A global leader in luxury hospitality, Jumeirah operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and is renowned worldwide for its distinguished beachfront resorts, esteemed city hotels, and exclusive residences.
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
An exciting opportunity has arisen for a Casual Night Concierge to join The Lowndes. The main duties and responsibilities of this role include:
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To comply with the requirements of the Executive Offices delivery of documents and messages.
- To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
- To be aware of all hotel facilities and the layout of the hotel.
The ideal candidate for this position will have the following experience and qualifications:
- 1 – 2 years of experience within the hospitality industry in a similar role
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
- Drivers Licence - Mandatory
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Casual Night Concierge - The Lowndes employer: Jumeirah
At Jumeirah Carlton Tower, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our team members benefit from extensive career development opportunities, competitive salaries, and a comprehensive benefits package, all set against the backdrop of London's luxury hospitality scene. Join us to be part of a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Casual Night Concierge - The Lowndes
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jumeirah. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jumeirah
Don't be shy about reaching out to Jumeirah directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Casual Night Concierge - The Lowndes
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jumeirah and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jumeirah
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
