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For Companies At a Glance
- Tasks: Lead and inspire the Reservations team while managing bookings and ensuring top-notch service.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy a supportive work environment, career growth, and exclusive discounts on hotel stays.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests in London.
- Qualifications: Previous management experience and strong communication skills are preferred.
- Other info: Access to wellness benefits and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for a Reservations Assistant Manager to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Supervise and manage the Reservations team, offering guidance, support, and training.
- Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
- Monitor team performance and provide constructive feedback.
- Schedule and coordinate team shifts to ensure adequate coverage.
- Assist in recruitment and onboarding of new team members.
- Process telephone and email reservations using Opera, ensuring accuracy.
Candidate Profile
- Previous supervisory or management experience preferred.
- Excellent English communication skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong knowledge of Opera reservation system.
- Ability to communicate effectively at all levels.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more
Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower employer: Jumeirah Group
Contact Detail:
Jumeirah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Jumeirah or similar luxury hotels. A friendly chat can lead to insider tips or even a referral!
✨Tip Number 2
Prepare for the interview by researching Jumeirah Carlton Tower and its unique offerings. Show us you know what makes this place special and how you can contribute to its legacy of luxury and service.
✨Tip Number 3
Practice your communication skills! As a Reservations Assistant Manager, you'll need to convey information clearly and confidently. Role-play with a friend or record yourself to refine your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the Jumeirah family.
We think you need these skills to ace Reservations Assistant Manager - Reservations - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Reservations Assistant Manager role. Highlight your relevant experience and skills that match what we’re looking for, especially your knowledge of the Opera reservation system.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Jumeirah Carlton Tower.
How to prepare for a job interview at Jumeirah Group
✨Know Your Stuff
Familiarise yourself with Jumeirah Carlton Tower and its unique offerings. Understand their luxury hospitality ethos and be ready to discuss how your experience aligns with their values. This shows genuine interest and helps you stand out.
✨Showcase Your Leadership Skills
As a Reservations Assistant Manager, you'll need to demonstrate your supervisory experience. Prepare examples of how you've successfully managed teams, provided training, and handled performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Master the Tech
Since proficiency in the Opera reservation system is crucial, brush up on your knowledge of it. If you have experience with similar systems, be ready to explain how those skills transfer. This will show you're prepared and capable of hitting the ground running.
✨Practice Your Communication
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video to record yourself. This will help you refine your delivery and ensure you come across as professional and approachable.