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- Tasks: Greet guests, manage check-ins, and assist with room facilities in a luxury hotel.
- Company: Join Jumeirah Lowndes, a chic boutique hotel in London's exclusive Belgravia.
- Benefits: Enjoy competitive pay, generous discounts, wellness perks, and extra holiday for significant birthdays.
- Why this job: Be part of a prestigious brand, develop your skills, and create memorable guest experiences.
- Qualifications: Strong communication skills and a willingness to learn; experience with Opera Cloud is a plus.
- Other info: Flexible hours including weekends; perfect for students seeking a dynamic work environment.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Agent – Front Office – Jumeirah Lowndes
United Kingdom
Trending
Job Description
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Hotel
Jumeirah Lowndes is a boutique hotel located in Belgravia, one of London’s most exclusive neighborhoods. The contemporary retreat is located just moments away from key attractions including Hyde Park and the Royal Albert Hall. Guests have complimentary access to all facilities at the nearby Jumeirah Carlton Tower, including the health club and spa.
About the Job
An opportunity has arisen for a Guest Service Executive/ Front Desk Agent to join us Jumeirah Lowndes.
The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest\’s name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel\’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
- Enter all arrivals\’ check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel\’s credit policy is adhered to at all times, with particular care to the established policy on \”chance guests\”.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, day, evenings and holidays.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more.
Job Info
- Job Identification 111665
- Job Category Rooms
- Posting Date 11/03/2025, 02:11 PM
- Degree Level No Formal Education
- Job Schedule Full time
- Locations CARLTON TOWER JUMEIRAH, London, GB
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Front Desk Agent - Front Office - Jumeirah Lowndes employer: Jumeirah Group
Contact Detail:
Jumeirah Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Agent - Front Office - Jumeirah Lowndes
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its values. Understanding what makes Jumeirah unique will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your interpersonal skills by engaging with friends or family in role-play scenarios. This will help you feel more comfortable when greeting guests and handling various situations at the front desk.
✨Tip Number 3
If you have experience with Opera Cloud or similar hotel management software, be prepared to discuss it in detail. If not, consider taking a quick online course to familiarise yourself with the basics, as this could set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Jumeirah Lowndes through platforms like LinkedIn. They can provide valuable insights into the company culture and may even refer you for the position, increasing your chances of landing the job.
We think you need these skills to ace Front Desk Agent - Front Office - Jumeirah Lowndes
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Front Desk Agent position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel. Mention specific aspects of Jumeirah Lowndes that attract you, such as its location or reputation, and explain how your skills can contribute to their team.
Highlight Relevant Skills: In your CV, emphasise your interpersonal and communication skills, as well as any experience with hotel management software like Opera Cloud. Provide examples of how you've successfully interacted with guests in previous roles.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Front Desk Agent.
How to prepare for a job interview at Jumeirah Group
✨Know the Hotel Inside Out
Before your interview, make sure to research Jumeirah Lowndes thoroughly. Familiarise yourself with its location, amenities, and unique selling points. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Interpersonal Skills
As a Front Desk Agent, excellent communication is key. Practice greeting friends or family as if they were guests, using their names and maintaining a friendly tone. This will help you feel more comfortable during the interview when discussing your interpersonal skills.
✨Demonstrate Problem-Solving Abilities
Think of examples from your past experiences where you successfully resolved guest issues or handled difficult situations. Be ready to share these stories during the interview to showcase your ability to think on your feet and provide excellent customer service.
✨Dress to Impress
First impressions matter, especially in the hospitality industry. Dress professionally and ensure your appearance aligns with the high standards expected at Jumeirah. This will not only boost your confidence but also demonstrate your commitment to the role.
