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For Companies At a Glance
- Tasks: Join our team as a Waiter, serving guests with speed and courtesy in a luxury setting.
- Company: Jumeirah Group is a leading name in global hospitality, known for its iconic destinations and exceptional service.
- Benefits: Enjoy generous perks like discounts, extra holiday for significant birthdays, and wellness benefits.
- Why this job: Be part of a diverse team in a prestigious hotel, enhancing your skills in a vibrant environment.
- Qualifications: 1 year of experience in luxury hospitality is preferred; a passion for service is essential.
- Other info: This role is based in Knightsbridge, London, and requires UK residency and work eligibility.
About Jumeirah & The Hotel
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Differentâ„¢ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
You must be resident in the UK and eligible for work here. We are not looking to sponsor anyone for this role.
About The Job
An opportunity has arisen for a Waiter to join the Chinoiserie in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- To ensure that all guests are correctly and speedily logged and processed in the most courteous way.
- To have a good knowledge of the menu and styles of service.
- To take food and beverage orders efficiently and professionally ensuring all information are correct.
- To be fully conversant with the table lay-up and mise-en-place prior to, during and after service.
- To inform supervisors of all guest comments and requirements that cannot be resolved immediately.
- To be familiar with and implement any relevant legislation i.e. liquor licensing.
- Ensure strict control is adhered to when receiving and returning keys and whilst in his/ her possession.
- Reports any incidents, complaints, suspicious persons or safety hazards immediately.
- Ensure a high degree of personal skills, accuracy, attention to detail and positive attitude.
- To report for duty punctually wearing the correct uniform. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Minimum 1 year of experience in a similar role within a luxury hotel or high-end hospitality environment.
- High level of accuracy in overseeing daily operations, inspections, and reports, with an eye for luxury standards.
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned by management, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To assist in maximising productivity for the Department.
- Ensure strict control is adhered to when receiving and returning keys and whilst in their possession.
- To respond to any changes in the department as dictated by the needs of the industry, company or hotel.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes:
- Extra Holiday for significant birthday (21, 30, 40, etc.)
- Life Insurance
- Jumeirah Perks Website Access – Discounts
- F&B and Spa Treatment Discounts
- One and a half times pay for work during bank holidays
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
- Taxi Service After Hours
- Social Events & Recognition Programmes
- Ongoing Training & Development
3 Months’ Service:
- Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
6 Months’ Service:
- Jumeirah Discounts –Stays in other Hotels
- Cycle Scheme
- Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- Dental Cash Back Plan
1 Years’ Service:
- External Transfer Scheme
2 Years’ Service:
- Group Pension Plan with enhanced contributions
- Income Protection Scheme
If you think you will be a match for this role and are based in the UK with full rights to work, please apply to this role.
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter - Lobby Lounge / Chinoiserie- Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during interviews and conversations.
✨Tip Number 2
Brush up on your knowledge of fine dining etiquette and the specific menu items offered at Chinoiserie. Being able to discuss the menu confidently can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Jumeirah Group. They can provide valuable insights into the company culture and what it takes to succeed in a role like this.
✨Tip Number 4
Prepare to demonstrate your customer service skills through role-play scenarios. This is often a key part of the interview process in hospitality, so being ready to showcase your abilities can make a big difference.
We think you need these skills to ace Waiter - Lobby Lounge / Chinoiserie- Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Waiter at Jumeirah Carlton Tower. Familiarise yourself with the job description and think about how your experience aligns with their expectations.
Tailor Your CV: Customise your CV to highlight relevant experience in luxury hospitality. Emphasise any previous roles where you demonstrated high standards of service, attention to detail, and knowledge of food and beverage.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Jumeirah's brand values. Mention specific experiences that demonstrate your ability to provide exceptional service and work in a fast-paced environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know the Menu Inside Out
Familiarise yourself with the menu and styles of service at Chinoiserie. Being able to discuss dishes confidently will impress your interviewers and show that you're serious about the role.
✨Demonstrate Your Customer Service Skills
Prepare examples from your past experience where you provided exceptional service. Highlight how you handled difficult situations or went above and beyond for guests, as this is crucial in a luxury environment.
✨Dress to Impress
Make sure to wear professional attire that aligns with the hotel's grooming standards. First impressions matter, especially in a high-end hospitality setting like Jumeirah Carlton Tower.
✨Show Flexibility and Team Spirit
Be ready to discuss how you've adapted to changes in previous roles. Emphasising your willingness to take on various responsibilities and work collaboratively will resonate well with the interviewers.