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- Tasks: Welcome guests and members, manage bookings, and ensure a luxurious experience at the spa.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive salary, healthcare, discounts, and extra holiday for significant birthdays.
- Why this job: Be part of a dynamic team in a prestigious hotel, enhancing guest experiences daily.
- Qualifications: Experience in luxury environments and excellent English communication skills required.
- Other info: Opportunities for growth and development within a supportive and inclusive workplace.
The predicted salary is between 24000 - 36000 ÂŁ per year.
About Jumeirah & the Hotel:
Jumeirah,agloballeaderinluxuryhospitalityandamemberofDubaiHolding,operatesan exceptionalportfolioof31properties,including33signatureF&Brestaurants,acrossthe MiddleEast,Europe,AsiaandAfrica.In1999,Jumeirahchangedthefaceofluxury hospitalitywiththeopeningoftheiconicJumeirahBurjAlArabandthebrandisnow renownedworldwideforitsdistinguishedbeachfrontresorts,esteemedcityhotelsand luxuryresidences.
FromthecontemporaryMaldivianislandparadiseatJumeirahOlhahaliIslandtotheart-inspiredJumeirahCapriPalaceinItalyandthemoderntwistonaBritishclassicatJumeirahCarltonTowerinLondon,thebrandhasbecomesynonymouswithwarmand generous serviceandtheabilitytocraftdistinctiveandpurposefulexperiencesthatbringjoytoguestsfromacrosstheworld.
LocatedintheheartofKnightsbridge,JumeirahCarltonTowerisalandmarkLondonaddresswhereheritagemeetscontemporaryluxury.Thehoteloffersstunningviewsacrossthecity,accesstotheprivateCadoganGardens,avarietyofdiningexperiences,andarooftophealth clubandspawithLondon’slargestnaturallylitswimmingpool.
About the role:
The Peak Fitness Club and Spa at The Carlton Tower Jumeirah will offer hotel guests and club members world class treatments, wellness and fitness classes such as Yoga and Pilates with breath-taking views over London’s iconic skyline.
As a Peak Receptionist, you will be the first point of contact with Club Members and hotel Guests, reception colleagues should provide a friendly welcome and the highest level of efficient service in order to meet any needs of members. This role works in the Peak and Pool reception and oversees the safety of members as required. Your duties will include;
- To courteously welcome all members to the Club on each visit.
- To ensure that all members \”sign in\” correctly providing all the necessary details, thus proving they are bona fide members of the Club.
- To ensure that attendance data of residents is accurately recorded in the members file.
- To be a primary source of information about the Club and the Hotel to all members.
- To make appointments for members to receive any services offered by the Club, both from callers in person and telephone callers taking the full details and explaining our cancellation policy as well as obtaining Credit Card details and contact details from every appointment booked in the Spa in order to guarantee the bookings.
- To ensure that throughout the day the Changing Rooms are adequately stocked with all guest supplies (i.e. soap, shampoo, water, cups, toilet paper, hand drying towels etc.)
About You:
The ideal candidate for this position will have the following experience and qualifications:
- Have experience in a similar position within a luxury 5 star environment
- Have a passion for your work and the ability to innovate, with a proven track record within luxury environments
- Have the ability to operate in a diverse and luxury environment with a focus on guest experience
- Be a self-motivator and someone who is ready to challenge in the interest of continuous improvement
- Excellent level of English
About the Benefits:
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty
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Spa Receptionist - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist - Jumeirah Carlton Tower
✨Tip Number 1
First things first, make sure you know the ins and outs of Jumeirah Carlton Tower. Research their values, services, and what makes them stand out in luxury hospitality. This knowledge will help you shine during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the face of the club. Role-play with friends or family to get comfortable with welcoming guests and handling inquiries. The more you practice, the more natural it will feel when you're in front of real guests.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the application process and what it's really like to work at Jumeirah. Plus, a referral from someone inside can give you a leg up!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Jumeirah family. Good luck, and go get that job!
We think you need these skills to ace Spa Receptionist - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about working in a luxury environment like Jumeirah Carlton Tower.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in luxury hospitality. We love seeing how your background aligns with our values and the specific requirements of the Spa Receptionist role.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid fluff and get straight to what makes you a great fit!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Luxury Hospitality
Familiarise yourself with Jumeirah's brand values and their commitment to luxury service. Understand what sets them apart in the hospitality industry, especially in a 5-star environment. This knowledge will help you demonstrate your passion for the role and align your answers with their expectations.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to provide exceptional customer service. Think of specific situations where you went above and beyond for a guest or resolved a challenging issue. This will show that you can handle the demands of a busy spa reception.
✨Practice Your Communication
As a receptionist, clear and friendly communication is key. Practice speaking clearly and confidently about your experiences and how they relate to the role. You might even want to rehearse common interview questions with a friend to ensure you come across as approachable and professional.
✨Dress the Part
Since this is a luxury environment, make sure to dress smartly for your interview. Opt for professional attire that reflects the elegance of the Jumeirah brand. First impressions matter, and looking polished will show that you understand the importance of presentation in the hospitality industry.
