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- Tasks: Lead and support the Reservations team, ensuring top-notch service and training.
- Company: Join Jumeirah, a global leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy competitive pay, healthcare, career growth, and exclusive discounts.
- Why this job: Be part of a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Previous management experience and strong communication skills are preferred.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for Reservations Assistant Manager to join us at Jumeirah Carlton Tower.
Key Responsibilities
- Supervise and manage the Reservations team, offering guidance, support, and training.
- Conduct regular training sessions to ensure team knowledge of hotel policies and systems.
- Monitor team performance and provide constructive feedback.
- Schedule and coordinate team shifts to ensure adequate coverage.
- Assist in recruitment and onboarding of new team members.
- Process telephone and email reservations using Opera, ensuring accuracy.
Candidate Profile
- Previous supervisory or management experience preferred.
- Excellent English communication skills.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Strong knowledge of Opera reservation system.
- Ability to communicate effectively at all levels.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
Reservations Assistant Manager - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Assistant Manager - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Jumeirah or similar luxury hotels. A friendly chat can lead to insider tips and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Jumeirah Carlton Tower's unique offerings. Show us you know what makes this hotel special and how you can contribute to its legacy of luxury and service.
✨Tip Number 3
Practice your communication skills! As a Reservations Assistant Manager, you'll need to convey information clearly and confidently. Role-play common interview questions with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining the Jumeirah family.
We think you need these skills to ace Reservations Assistant Manager - Jumeirah Carlton Tower
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Reservations Assistant Manager role. Highlight any supervisory experience and your familiarity with the Opera reservation system to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share why you’re passionate about luxury hospitality and how your background aligns with our values at Jumeirah Carlton Tower. We love seeing genuine enthusiasm!
Showcase Your Communication Skills: Since excellent English communication is key for this role, ensure your application is clear and professional. Use concise language and check for any typos – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Stuff
Make sure you’re familiar with Jumeirah Carlton Tower and its unique offerings. Research the hotel’s history, its luxury services, and the specific role of a Reservations Assistant Manager. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Leadership Skills
As a potential supervisor, it’s crucial to demonstrate your management experience. Prepare examples of how you've successfully led a team, handled challenges, or improved processes in previous roles. This will highlight your capability to guide and support the Reservations team effectively.
✨Practice Makes Perfect
Rehearse common interview questions related to reservations management and customer service. Think about scenarios where you’ve used Opera or dealt with difficult reservations. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Ask Thoughtful Questions
Prepare insightful questions to ask at the end of your interview. Inquire about the team dynamics, training opportunities, or how success is measured in the Reservations department. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.