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For Companies At a Glance
- Tasks: Ensure guest requests are met promptly and provide local knowledge.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy a supportive work environment, career growth, and health benefits.
- Why this job: Be part of a prestigious hotel and create memorable experiences for guests.
- Qualifications: 1-2 years in hospitality, strong communication, and customer service skills.
- Other info: Access to discounts, wellness benefits, and professional development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An exciting opportunity has arisen for a Night Concierge to join Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
- To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
- To comply with the requirements of the Executive Offices delivery of documents and messages.
- To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
- To be aware of all hotel facilities and the layout of the hotel.
About You
The ideal candidate for this position will have the following experience and qualifications:
- 1 – 2 years of experience within the hospitality industry in a similar role
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
Night Concierge - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Jumeirah or similar hotels. A friendly chat can lead to insider info about the role and even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your genuine passion for customer service shine through. Remember, they want someone who can create memorable experiences for guests.
✨Tip Number 3
Be prepared with local knowledge! Brush up on the latest happenings in Knightsbridge and London. This will not only impress during interviews but also help you stand out as a candidate who’s ready to assist guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Jumeirah family and ready to contribute to their legacy of luxury hospitality.
We think you need these skills to ace Night Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Night Concierge role. Highlight your relevant experience in hospitality and how it aligns with our values at Jumeirah. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Stuff
Before the interview, make sure you research Jumeirah Carlton Tower and its unique offerings. Familiarise yourself with their services, facilities, and the local area. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your Customer Service Skills
As a Night Concierge, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle guest requests and complaints effectively.
✨Practice Your Communication
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable discussing your experiences and how they relate to the job.
✨Dress to Impress
First impressions matter, especially in luxury hospitality. Dress smartly and professionally for your interview. This shows that you respect the company and understand the importance of presentation in the hospitality industry.
