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For Companies At a Glance
- Tasks: Answer calls warmly, manage guest requests, and ensure timely service delivery.
- Company: Join Jumeirah, a leader in luxury hospitality with stunning properties worldwide.
- Benefits: Enjoy a supportive environment, career growth, and discounts on food and stays.
- Why this job: Be part of a prestigious hotel and make guests' experiences unforgettable.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic role with opportunities for professional development and internal mobility.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About The Job
An opportunity has arisen for a Service One Agent to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Responsible for the speedy and courteous answering of the incoming calls both internal and external in a warm and friendly tone.
- Entering of HotSOS guest requests and monitoring of response timing.
- Ensure that all requests are handled in a timely manner and to follow up with the guest ensuring satisfaction in service provided.
- Ensure all wakeup calls are correctly input into PMS.
- Ensure all wakeup calls are delivered on time and that the task is completed in PMS.
- Monitoring E-Butler chat system and responding within 30 seconds.
About You
- You would need to be fully aware of your work schedule and ensure adequate notice is given with circumstances when you are prevented from adhering to the schedule.
- Reports any incidents, complaints, suspicious persons, or safety hazards immediately.
- Ensure strict control is adhered to when receiving and returning keys.
- To report for duty punctually wearing the correct uniform / attire.
- Provide a friendly, courteous, and professional service at all times.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
Benefits Include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Locally competitive salary and incentive structure
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
Service One Agent - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service One Agent - Jumeirah Carlton Tower in London
✨Tip Number 1
Get to know the company! Research Jumeirah Carlton Tower and its values. When you understand what they stand for, you can tailor your approach and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you sound confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress to impress! Make sure you’re looking sharp and professional for your interview. First impressions matter, especially in luxury hospitality, so let your attire reflect that.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Service One Agent - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Service One Agent role. Highlight your relevant experience and skills that match the job description, especially your customer service skills and ability to handle calls with a friendly tone.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing company!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service One Agent. Familiarise yourself with the key duties like handling calls, managing guest requests, and using the E-Butler chat system. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Jumeirah values exceptional service, so be ready to share examples of how you've provided outstanding customer service in the past. Think of specific situations where you went above and beyond to ensure guest satisfaction, as this will resonate well with the interviewers.
✨Practice Your Communication Style
Since you'll be answering calls and interacting with guests, practice speaking in a warm and friendly tone. You might even want to rehearse common scenarios you could face in the role. This will help you feel more confident and sound natural during the interview.
✨Dress the Part
First impressions matter, especially in luxury hospitality. Make sure you arrive in professional attire that reflects the high standards of Jumeirah. This shows that you take the opportunity seriously and are ready to represent the brand well.