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- Tasks: Greet guests, manage check-ins, and assist with room facilities in a luxury hotel.
- Company: Join Jumeirah, a global leader in luxury hospitality with iconic properties worldwide.
- Benefits: Competitive salary, extra holiday for birthdays, wellness programmes, and discounts on F&B.
- Why this job: Be part of a team that crafts memorable experiences for guests from around the globe.
- Qualifications: Strong communication skills and ability to learn new software; experience with Opera Cloud is a plus.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 24000 - 36000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
About the Job
An opportunity has arisen for a Night Receptionist to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity.
- Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
- Assist guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel's food and beverage facilities.
- Explain all the facilities in the room, e.g. heating, television, hairdryer etc.
- Assist guest with luggage.
- Enter all arrivals' check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
- Ensure that the hotel's credit policy is adhered to at all times, with particular care to the established policy on 'chance guests'.
- Make reservations at such times as when the Reservations office is unable to do so.
- Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Excellent interpersonal and communication skills, both in person and by telephone.
- Knowledge of Opera Cloud is preferred.
- Ability to learn multiple computer software and accurately input information into the systems.
- Ability to work cohesively with co-workers both within and outside of your department.
- Must be available to work weekends, day, evenings and holidays.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Competitive salary + excellent service charge
- Extra holiday for milestone birthdays
- Life insurance and pension scheme
- Dry cleaning of uniform or business attire
- Meals on duty
- Employee assistance and wellness programmes
- Discounts on F&B and spa treatments
- Taxi service after hours
- Ongoing training and development
- Cycle scheme, dental cashback, eye test discounts
- Internal and external transfer schemes
Night Receptionist - Front Office - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - Front Office - Jumeirah Carlton Tower in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in hospitality. They might have insider info on openings at Jumeirah or can put in a good word for you.
✨Tip Number 2
Be ready for that interview! Research Jumeirah Carlton Tower and its values. Prepare to showcase how your skills align with their commitment to warm and generous service.
✨Tip Number 3
Practice makes perfect! Do mock interviews with a friend or in front of the mirror. Focus on your communication skills, as they’re key for a Night Receptionist role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Jumeirah team.
We think you need these skills to ace Night Receptionist - Front Office - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and the hospitality industry.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Night Receptionist role. Mention any relevant experience with guest services or knowledge of hotel systems like Opera Cloud.
Proofread, Proofread, Proofread!: Before hitting send, give your application a thorough read. Typos and errors can make a bad impression, so take the time to ensure everything is polished and professional. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know the Company Inside Out
Before your interview, take some time to research Jumeirah and its values. Understand their commitment to luxury hospitality and how they create memorable experiences for guests. This knowledge will help you align your answers with their expectations and show that you're genuinely interested in being part of their team.
✨Practice Your Greeting Skills
As a Night Receptionist, you'll be the first point of contact for guests. Practise greeting people warmly and using their names. Role-play with a friend or family member to get comfortable with this. Remember, a friendly and helpful manner is key to making a great first impression!
✨Familiarise Yourself with Opera Cloud
If you have access to Opera Cloud, spend some time getting to know the software. If not, look up tutorials or guides online. Being able to demonstrate your willingness to learn and adapt to new systems will impress the interviewers and show that you're ready to hit the ground running.
✨Dress to Impress
Jumeirah has high standards for appearance, so make sure you dress smartly for your interview. Choose professional attire that reflects the luxury brand image. This shows respect for the company and indicates that you understand the importance of presentation in the hospitality industry.
