At a Glance
- Tasks: Drive membership sales and deliver personalised luxury experiences at The Peak.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive salary, healthcare, discounts, and career development opportunities.
- Other info: Inclusive workplace with clear career pathways and supportive environment.
- Why this job: Be part of a dynamic team in a stunning London location, making a real impact.
- Qualifications: Experience in membership sales and a passion for luxury hospitality required.
The predicted salary is between 40000 - 45000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pools.
About The Job
An opportunity has arisen for a Membership Manager to join the Spa and Gym team at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- Drive membership sales by converting enquiries into memberships through personalised consultations, club tours and tailored wellness recommendations.
- Build and maintain strong relationships with members, delivering a personalised luxury experience while implementing effective retention and engagement strategies.
- Manage membership administration, including contracts, renewals, billing enquiries, CRM records, reporting, and ensuring all member information is accurate and up to date.
- Support the day-to-day operation of The Peak by overseeing the club in the absence of Duty Managers, ensuring exceptional service standards, operational efficiency and adherence to health and safety procedures.
- Collaborate with Spa, Fitness and Hotel teams to promote memberships, coordinate member events and contribute to achieving departmental revenue and guest satisfaction targets.
- Monitor membership performance, prepare sales and operational reports, identify opportunities for continuous improvement and support the Spa, Fitness & Wellness Director with administrative and commercial projects.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments.
- Proven ability to achieve sales targets while delivering exceptional customer service and member engagement.
- Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes.
- Confident leading daily operations and making sound decisions in the absence of Duty Managers, ensuring a seamless guest and member experience.
- Excellent communication skills, a proactive approach and a genuine passion for luxury hospitality, wellness and team collaboration.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Membership Manager - The Peak - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Jumeirah Carlton Tower offers an exceptional work environment in the heart of Knightsbridge, where luxury meets opportunity. As a Luxury Reservations Manager, you will not only lead a dedicated team but also benefit from a culture that prioritises employee growth and development, alongside competitive remuneration and unique perks associated with working in a prestigious hotel. Join us to be part of a dynamic team committed to delivering outstanding guest experiences in a vibrant and supportive setting.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Manager - The Peak - Jumeirah Carlton Tower in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Jumeirah Carlton Tower. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Jumeirah Carlton Tower
Don't be shy about reaching out to Jumeirah Carlton Tower directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Manager - The Peak - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Jumeirah Carlton Tower and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
