At a Glance
- Tasks: Drive membership sales and deliver personalised luxury experiences at Jumeirah Carlton Tower.
- Company: Join a global leader in luxury hospitality with a prestigious portfolio.
- Benefits: Enjoy competitive salary, healthcare, career development, and exclusive discounts.
- Other info: Work in an inclusive environment that values your contributions and supports your growth.
- Why this job: Be part of a dynamic team in a stunning London location with growth opportunities.
- Qualifications: Experience in membership sales and a passion for luxury hospitality required.
The predicted salary is between 29700 - 36300 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with one of London’s largest naturally lit swimming pools.
About The Job
An opportunity has arisen for a Membership Manager to join the Spa and Gym team at Jumeirah Carlton Tower. The main duties and responsibilities of this role:
- Drive membership sales by converting enquiries into memberships through personalised consultations, club tours and tailored wellness recommendations.
- Build and maintain strong relationships with members, delivering a personalised luxury experience while implementing effective retention and engagement strategies.
- Manage membership administration, including contracts, renewals, billing enquiries, CRM records, reporting, and ensuring all member information is accurate and up to date.
- Support the day-to-day operation of The Peak by overseeing the club in the absence of Duty Managers, ensuring exceptional service standards, operational efficiency and adherence to health and safety procedures.
- Collaborate with Spa, Fitness and Hotel teams to promote memberships, coordinate member events and contribute to achieving departmental revenue and guest satisfaction targets.
- Monitor membership performance, prepare sales and operational reports, identify opportunities for continuous improvement and support the Spa, Fitness & Wellness Director with administrative and commercial projects.
About You
The ideal candidate for this position will have the following experience and qualifications:
- Previous experience in membership sales, luxury hospitality, health clubs or premium fitness environments.
- Proven ability to achieve sales targets while delivering exceptional customer service and member engagement.
- Strong organisational and administrative skills, with experience managing CRM systems, reporting and operational processes.
- Confident leading daily operations and making sound decisions in the absence of Duty Managers, ensuring a seamless guest and member experience.
- Excellent communication skills, a proactive approach and a genuine passion for luxury hospitality, wellness and team collaboration.
About The Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Health care and insurance benefits
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21.30.40. etc.)
- Jumeirah perks website access – discount
- Dry cleaning of uniform or Business attire
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Membership Manager - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, offers an exceptional work environment where luxury hospitality meets a supportive and inclusive culture. As a Membership Manager, you will benefit from comprehensive healthcare, competitive salaries, and opportunities for professional growth within a global network, all while being part of a team that values collaboration and excellence in service. With unique perks such as extra holiday for significant birthdays and colleague discounts, Jumeirah is dedicated to ensuring that every employee feels valued and inspired to thrive.
