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- Tasks: Be the friendly face for members, handling inquiries and coordinating events at The Peak Spa.
- Company: Join Jumeirah, a leader in luxury hospitality with a focus on exceptional service.
- Benefits: Enjoy competitive pay, healthcare, discounts, and opportunities for growth in a supportive environment.
- Why this job: Make a real impact by creating memorable experiences for members in a luxurious setting.
- Qualifications: Strong customer service skills and experience in a luxury hotel environment are essential.
- Other info: Embrace a dynamic workplace with clear career pathways and global mobility opportunities.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.
About The Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.
About the Job
An opportunity has arisen for a Membership Coordinator to join us at Jumeirah Carlton Tower in The Peak Spa. The main duties and responsibilities of this role:
- Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
- Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
- Support the coordination and communication of member events, activities, and experiences.
- Build and maintain positive relationships with members, ensuring a warm, personalised, and consistent level of service, greeting by name where possible.
- Maintain accurate and up-to-date member records on MRM, Book4time and Sales Reconciliation sheet.
- Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
About you
The ideal candidate for this position will have the following experience and qualifications:
- Excellent listening skills and customer orientation.
- Adaptability and appreciation of cultural diversity.
- Passion for driving excellence.
- Adaptable and flexible.
- Similar experience in a similar role within a luxury hotel.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or business attire.
- Meals on duty.
Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Jumeirah Carlton Tower on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Jumeirah's values and culture. Show us how your passion for luxury hospitality aligns with our ethos. We love candidates who can connect their experiences to what we stand for!
✨Tip Number 3
Practice your customer service skills! As a Membership Coordinator, you'll be the face of The Peak Spa. Role-play common scenarios with a friend to nail down your responses and show us your excellent listening skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of our team at Jumeirah.
We think you need these skills to ace Membership Coordinator - The Peak Spa - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Membership Coordinator role. Highlight your relevant experience in luxury hospitality and how it aligns with our values at Jumeirah Carlton Tower.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Peak Spa.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Stuff
Before the interview, dive deep into Jumeirah's values and the specifics of The Peak Spa. Familiarise yourself with their services, member benefits, and recent events. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your People Skills
As a Membership Coordinator, you'll be the face of the spa. Prepare examples of how you've built relationships in previous roles. Think about times when you went above and beyond for customers or resolved conflicts effectively. This will highlight your customer orientation and adaptability.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. For instance, how would you handle a member complaint? Practise your responses to common scenarios in luxury hospitality, focusing on maintaining a warm and personalised service.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team culture, upcoming member events, or how they measure member engagement. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
