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- Tasks: Lead the Front Office team, ensuring exceptional service and smooth operations.
- Company: Join Jumeirah, a leader in luxury hospitality with a global presence.
- Benefits: Enjoy competitive salary, extra holiday, wellness programmes, and discounts.
- Why this job: Be part of a prestigious hotel and make a real impact on guest experiences.
- Qualifications: Strong leadership skills and experience in luxury hotel front office roles.
- Other info: Dynamic work environment with excellent growth opportunities and ongoing training.
The predicted salary is between 36000 - 60000 £ per year.
About Jumeirah
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. Since the opening of the iconic Burj Al Arab in 1999, Jumeirah has become synonymous with warm and generous service, crafting distinctive and purposeful experiences that bring joy to guests worldwide.
About The Hotel
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel features 186 beautifully appointed guestrooms, 87 with balconies—a rare feature in London—alongside access to the private Cadogan Gardens, destination dining at La Maison Ani, and London’s largest naturally lit swimming pool at The Peak health club and spa.
About the Job
An opportunity has arisen for a Front Office Team Leader to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- Overseeing the team's daily operations, motivating and guiding them to achieve organizational goals.
- Creating and enforcing timelines to meet targets and delegate tasks effectively.
- Demonstrating compassion, honesty, and integrity in all actions to set a positive example for the team.
- Ensuring all personnel, clients, and guests are greeted and attended to professionally and discreetly.
- Briefing staff on duties before shifts and compile duty rosters, making changes as necessary.
- Preparing reports and maintain appropriate filing systems for accurate record-keeping.
About You
- Problem solving
- Leadership and team management skills
- Exposure to LQA and Forbes
- Experience within Front Office positions within luxury hotels
- Project Management Skills
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:
- Competitive salary + excellent service charge
- Extra holiday for milestone birthdays
- Life insurance and pension scheme
- Dry cleaning of uniform or business attire
- Meals on duty
- Employee assistance and wellness programmes
- Discounts on F&B and spa treatments
- Taxi service after hours
- Ongoing training and development
- Cycle scheme, dental cashback, eye test discounts
- Internal and external transfer schemes
Front Office Team Leader - Front of House - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader - Front of House - Jumeirah Carlton Tower in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Jumeirah Carlton Tower and its values. Show us you understand their commitment to exceptional service and how you can contribute to that culture.
✨Tip Number 3
Practice your leadership skills! Think of examples from your past experiences where you motivated a team or solved a problem. We want to see how you can bring that energy to the Front Office Team Leader role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Jumeirah family.
We think you need these skills to ace Front Office Team Leader - Front of House - Jumeirah Carlton Tower in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application: Make sure to customise your application for the Front Office Team Leader role. Highlight your relevant experience in luxury hospitality and how it aligns with our values at Jumeirah. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured content that’s easy to read. Avoid jargon and focus on what makes you a great fit for the team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumeirah Carlton Tower
✨Know Your Luxury Hospitality
Familiarise yourself with Jumeirah's values and the luxury hospitality industry. Understand what sets them apart, like their commitment to warm service and unique experiences. This knowledge will help you connect your answers to their ethos during the interview.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership and team management skills. Think of situations where you've motivated a team or resolved conflicts. Be ready to discuss how you can inspire others to achieve organisational goals, as this is crucial for the Front Office Team Leader role.
✨Demonstrate Problem-Solving Abilities
Think of specific challenges you've faced in previous roles and how you overcame them. Jumeirah values problem-solving skills, so be prepared to share your thought process and the outcomes of your actions. This will show your ability to handle the fast-paced environment of luxury hospitality.
✨Prepare Questions for Them
Have a few thoughtful questions ready to ask at the end of your interview. This shows your genuine interest in the role and the company. You might ask about their approach to staff development or how they maintain high standards in guest experiences, which aligns with their focus on professional growth.
