At a Glance
- Tasks: Lead housekeeping operations, ensuring top-notch service and guest satisfaction.
- Company: Join Jumeirah, a global leader in luxury hospitality with a rich heritage.
- Benefits: Enjoy competitive salary, healthcare, career development, and exclusive discounts.
- Other info: Inclusive workplace with opportunities for growth and extra holiday perks.
- Why this job: Be part of a dynamic team in a prestigious hotel with stunning views.
- Qualifications: Experience in hospitality and strong relationship-building skills required.
The predicted salary is between 24300 - 29700 £ per year.
About Jumeirah Carlton Tower
Located in the heart of Knightsbridge, Jumeirah Carlton Tower is a landmark London address where heritage meets contemporary luxury. The hotel offers stunning views across the city, access to the private Cadogan Gardens, a variety of dining experiences, and a rooftop health club and spa with London’s largest naturally lit swimming pool.
About the Job
An opportunity has arisen for an Evening Housekeeping Supervisor to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
- Lead daily operations within assigned area (Front Office, Guest Relations, Butler, Lounge, Concierge, Housekeeping, Floral, Laundry).
- Conduct pre-shift briefings, allocate tasks, and monitor performance to maintain service excellence.
- Ensure guest satisfaction by handling escalated issues promptly, personalising service for VIPs, and maintaining confidentiality.
- Monitor compliance with standards, including LQA, HACCP, health & safety, grooming, and brand protocols.
- Train and coach team members, delivering on-the-job guidance and supporting skill development for service excellence.
- Manage resources effectively, overseeing inventory, requisitions, and equipment care to minimise wastage and maintain readiness.
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Proven ability to build and manage relationships with key internal stakeholders.
- High School Diploma required; Diploma or Degree in Hospitality Management preferred.
- 2–4 years’ experience within Rooms Division or related hospitality functions.
- Strong operational understanding of guest service delivery, with the ability to work collaboratively across departments.
About the Benefits
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
- Supportive and inclusive work environment.
- Access to Learning & Development programmes and clear career pathways.
- Opportunities for internal mobility within our global network.
- Colleague discounts on food, beverage, and hotel stays worldwide.
- Health care and insurance benefits.
- Competitive salary + excellent service charge.
- Extra holiday for significant Birthdays (21, 30, 40, etc.).
- Jumeirah perks website access – discount.
- Dry cleaning of uniform or Business attire.
- Meals on duty!
Jumeirah is committed to a respectful and inclusive recruitment process. Harassment, sexual harassment, discrimination, bullying or any other inappropriate behaviour by or towards any person involved in the recruitment process including candidates, interviewers, recruitment agency staff, assessors and other third parties will not be tolerated and may result in immediate removal from the recruitment process and such further action as Jumeirah UK considers appropriate.
Evening Housekeeping Supervisor - Jumeirah Carlton Tower in London employer: Jumeirah Carlton Tower
Jumeirah Carlton Tower, located in the prestigious Knightsbridge area of London, is an exceptional employer that prioritises a supportive and inclusive work environment. With a commitment to employee growth through comprehensive training programmes and clear career pathways, staff enjoy competitive salaries, generous benefits, and unique perks such as extra holiday for significant birthdays and meals on duty. Joining Jumeirah means being part of a renowned luxury hospitality brand that values its team members and fosters a culture of excellence and personal development.
