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- Tasks: Greet guests, manage check-ins, and provide top-notch service at the front desk.
- Company: Join Jumeirah Group, a leader in luxury hospitality with iconic properties worldwide.
- Benefits: Enjoy competitive pay, extra holidays, wellness perks, and discounts across hotels globally.
- Why this job: Be part of a diverse team in a luxurious environment that values your growth and development.
- Qualifications: Excellent communication skills and a willingness to learn; experience with Opera Cloud is a plus.
- Other info: Flexible shifts available, including weekends and holidays, in the heart of Knightsbridge.
The predicted salary is between 24000 - 36000 £ per year.
Front Desk Agent – Jumeirah Carlton Tower
About Jumeirah & the Hotel:
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Differentâ„¢ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.
Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job:
An opportunity has arisen for a Front Desk Agent to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role are:
Greet all guests at any time in a friendly and helpful manner and attempt to learn and use guest\’s name at every opportunity. Register arriving guests ensuring that full details are obtained on the registration form in accordance with established procedures.
Escort guests to their rooms on checking in, explain and endeavour to sell & cross sell the hotel\’s food and beverage facilities. Explain all the facilities in the room, e.g. heating, television, hairdryer etc. Assist guest with luggage.
Enter all arrivals\’ check in / out details accurately in the computer and modify any information correctly with particular care towards spelling and room rates.
Ensure that the hotel\’s credit policy is adhered to at all times, with particular care to the established policy on \”chance guests\”.
Make reservations at such times as when the Reservations office is unable to do so.
Always deport yourself in keeping with high standards of behaviour and appearance expected of Jumeirah International in your attitude towards guest and colleagues alike.
Fulfil a switchboard function by answering all incoming telephone calls to the hotel and answer guest enquiries or re-direct as appropriate, including scheduling and making wake- up calls. All telephone calls to be answered in line with company standards.
To understand and to follow the hotel’s policies and procedures this includes credit policies and cash handling responsibilities.
To be responsible for the cash float, foreign currencies and all collections.
To carry out any other reasonable duties and responsibilities as assigned.
About you:
The ideal candidate for this position will have the following experience and qualifications:
Excellent interpersonal and communication skills, both in person and by telephone.
Knowledge of Opera Cloud is preferred.
Ability to learn multiple computer software and accurately input information into the systems.
Ability to work cohesively with co-workers both within and outside of your department.
Ability to prioritize, organize and follow up.
Must be available to work weekends, day, evenings and holidays.
About the Benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…
Competitive salary + excellent service charge
Extra holiday for significant Birthdays (21.30.40. etc.)
Life insurance
Jumeirah perks website access – discount
F&B and Spa treatment discount
One and a half times pay for work during bank holidays
Dry cleaning of uniform or Business attire
Meals on duty
Employee assistance programs
Wellness benefits – Chiropodist, Flu jabs, and more!
Taxi service after hours
Social events & recognitions programs
Ongoing training & development
Wedding/Baby gift
Cycle scheme
Internal transfer scheme
Eye test and discount for VDU users
Dental cash back plan
External transfer scheme
Jumeirah Carlton Tower | Front Desk Agent / Reception - Rooms - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jumeirah Carlton Tower | Front Desk Agent / Reception - Rooms - Jumeirah Carlton Tower
✨Tip Number 1
Familiarize yourself with the Jumeirah brand and its values. Understanding their commitment to luxury and exceptional service will help you align your approach during the interview process.
✨Tip Number 2
Practice your interpersonal and communication skills. Since the role requires excellent interaction with guests, consider role-playing scenarios with friends or family to enhance your confidence.
✨Tip Number 3
If you have experience with Opera Cloud or similar hotel management software, be prepared to discuss it. Highlighting your technical skills can set you apart from other candidates.
✨Tip Number 4
Show your flexibility and willingness to work various shifts, including weekends and holidays. This is crucial in the hospitality industry, and demonstrating your availability can make a positive impression.
We think you need these skills to ace Jumeirah Carlton Tower | Front Desk Agent / Reception - Rooms - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Desk Agent position. Understand the key responsibilities and required skills, such as excellent interpersonal and communication skills, and familiarity with Opera Cloud.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality and customer service. Emphasize any previous roles where you demonstrated strong communication skills and the ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the Jumeirah brand. Mention specific experiences that align with the job requirements and express your commitment to providing exceptional guest service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application presents a professional image.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Showcase Your Interpersonal Skills
As a Front Desk Agent, excellent interpersonal and communication skills are crucial. Be prepared to demonstrate your ability to engage with guests warmly and professionally. Practice using friendly body language and maintaining eye contact during the interview.
✨Familiarize Yourself with Opera Cloud
Knowledge of Opera Cloud is preferred for this role. If you have experience with this software, be ready to discuss it in detail. If not, take some time to research its functionalities and express your willingness to learn quickly.
✨Emphasize Teamwork and Collaboration
The role requires working cohesively with co-workers. Share examples from your past experiences where you successfully collaborated with others to achieve a common goal. Highlight your ability to prioritize tasks and follow up effectively.
✨Understand the Hotel's Policies
Familiarize yourself with Jumeirah's policies and procedures, especially regarding credit policies and cash handling. During the interview, express your commitment to adhering to these standards and your understanding of their importance in providing exceptional guest service.
