Housekeeping Team Leader - Housekeeping - Jumeirah Carlton Tower

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Situated in the heart of Knightsbridge, one of London\’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city\’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant La Maison Ani

About The Job

An opportunity has arisen for a Team Leader – Housekeeping to join the Housekeeping Team in Jumeirah Carlton Tower. The main duties and responsibilities of this role are:

• Responsible for inspecting guest rooms, public areas, and back-of-house spaces to ensure cleanliness, maintenance, and readiness.
• Assigns responsibilities to housekeeping staff, checks their performance, and provides assistance and guidance when needed.
• Maintains clear records in handover books, logs issues and follow-ups, and communicates incidents or complaints promptly to the Duty Manager.
• Ensures smooth operations by managing maid’s cupboards, cleaning supplies, work schedules, and room availability based on occupancy.
• Follows all hotel housekeeping procedures, including COSHH, Health and Safety, manual handling, and emergency evacuation protocols.
• Ensures lost property is logged correctly and handled with care for the return to its rightful owner.
• Responds to guest and colleague requests within a 10-minute timeframe to ensure prompt and courteous service.
• Ensures strict control, upkeep, and reporting procedures regarding keys and cleaning equipment.
• Maintains accurate worksheets, calculates productivity, checks daily reports, and ensures updates match computer systems.
• Willing to adapt to departmental needs, attend trainings, and assist other departments as required to support guest service.

About you

• Must possess a keen eye for cleanliness, maintenance issues, and guest special needs to ensure high standards are met.
• Proven ability to supervise a team, assign tasks effectively, and take responsibility for quality control and team performance.
• Able to clearly communicate with team members and management, log issues accurately, and provide excellent guest service.
• Demonstrates punctuality, appropriate grooming, and adherence to work schedules and hotel standards.
• Understands occupancy patterns, room status management, and how to maximize room availability for sale.
• Capable of responding flexibly to departmental needs, taking initiative for improvements, and actively seeking necessary training.

About the Benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• One and a half times pay for work during bank holidays
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Weeding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

Applicants must have the legal right to work in the UK at the time of application.