Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome guests, share stories, and ensure memorable experiences at Jumeirah Carlton Tower.
- Company: Join Jumeirah, a luxury hospitality leader known for exceptional service and stunning properties worldwide.
- Benefits: Enjoy generous perks like discounts, extra holidays, wellness benefits, and ongoing training.
- Why this job: Be part of a vibrant team in a prestigious hotel, creating unforgettable moments for guests.
- Qualifications: Friendly, detail-oriented individuals with a passion for hospitality and excellent communication skills are ideal.
- Other info: Flexible hours required; previous luxury hospitality experience is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination French restaurant La Maison Ani.
About The Job
- Serve as the visible representative of the Jumeirah brand in the hotel lobby, providing a warm, consistent, and genuine welcome to all guests and visitors.
- Act as a storyteller, sharing unique elements of the Jumeirah experience and cultural or historical facts about the destination.
- Maintain smooth operations by managing daily administrative duties and communicating key information to relevant teams.
- Proactively engage with guests to ensure memorable experiences, obtaining feedback and addressing their needs.
- Assist with guest requests such as reservations, directions, and special arrangements, ensuring follow-through for satisfaction.
- Welcome and escort VIP guests, coordinating seamless check-ins, luggage delivery, and personalized services.
- Regularly update and maintain guest profiles, ensuring all preferences and requests are documented and shared with relevant departments.
- Handle guest relations tasks, including responding to online reviews and feedback, and ensuring guest satisfaction during their stay.
- Support other teams, such as Front Office or Concierge, during busy periods to maintain high service standards.
- Uphold company policies and standards, including health, safety, and grooming, while contributing to team productivity and effective operations.
About You
- Friendly, approachable, and engaging with a strong ability to connect with people from diverse backgrounds.
- Knowledgeable and passionate about hospitality, with a keen interest in travel, culture, and the local area.
- Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus).
- Detail-oriented, organized, and able to handle multiple tasks while maintaining a high level of professionalism.
- Adaptable and flexible, capable of working evenings, weekends, and holidays as needed.
- Previous experience in luxury hospitality, with strong interpersonal skills and a proactive approach to guest service.
About The Benefits
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes:
- Extra Holiday for significant birthday (21, 30, 40, etc.)
- Life Insurance
- Jumeirah Perks Website Access – Discounts
- F&B and Spa Treatment Discounts
- One and a half times pay for work during bank holidays
- Dry Cleaning of uniform or Business attire
- Meals on Duty
- Employee Assistance Program
- Wellness Benefits – Chiropodist, Flu Jabs, and more!
- Taxi Service After Hours
- Social Events & Recognition Programmes
- Ongoing Training & Development
- 3 Months’ Service: Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- 6 Months’ Service: Jumeirah Discounts – Stays in other Hotels
- Cycle Scheme
- Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- Dental Cash Back Plan
- 1 Years’ Service: External Transfer Scheme
- 2 Years’ Service: Group Pension Plan with enhanced contributions
- Income Protection Scheme
If you are UK based and eligible to work in the UK, please apply if you think you are a match.
Guest Relations Executive - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Executive - Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its unique offerings. Understanding their luxury hospitality ethos and the specific features of the Jumeirah Carlton Tower will help you engage confidently with guests and demonstrate your passion for the role.
✨Tip Number 2
Practice your storytelling skills! As a Guest Relations Executive, you'll need to share captivating stories about the hotel and its surroundings. Think about interesting anecdotes or historical facts that you can weave into conversations with guests.
✨Tip Number 3
Network within the luxury hospitality sector. Attend industry events or connect with professionals on platforms like LinkedIn. Building relationships can provide insights into the company culture and may even lead to referrals.
✨Tip Number 4
Showcase your interpersonal skills during any interactions you have with the team or during interviews. Being friendly and approachable is key in this role, so let your personality shine through when discussing your experiences.
We think you need these skills to ace Guest Relations Executive - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Before applying, take time to thoroughly understand the responsibilities of a Guest Relations Executive at Jumeirah Carlton Tower. Highlight your relevant experience in hospitality and how it aligns with their expectations.
Craft a Tailored CV: Ensure your CV is tailored specifically for this role. Emphasise your interpersonal skills, previous experience in luxury hospitality, and any relevant achievements that demonstrate your ability to provide exceptional guest service.
Write a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your understanding of the Jumeirah brand. Share specific examples of how you've created memorable experiences for guests in the past and why you want to join their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet warm, reflecting the welcoming nature of the Jumeirah brand.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Showcase Your People Skills
As a Guest Relations Executive, your ability to connect with guests is crucial. During the interview, share specific examples of how you've successfully engaged with diverse individuals and created memorable experiences.
✨Demonstrate Your Knowledge of Luxury Hospitality
Familiarise yourself with Jumeirah's brand values and unique offerings. Be prepared to discuss what sets luxury hospitality apart and how you can contribute to maintaining those high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and adaptability. Think of scenarios where you've had to manage guest requests or resolve issues, and explain how you handled them effectively.
✨Express Your Passion for Travel and Culture
Since the role involves sharing cultural and historical insights, convey your enthusiasm for travel and local culture. Discuss any relevant experiences that highlight your knowledge and passion in this area.
