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- Tasks: Lead the Concierge team, ensuring top-notch service and operational standards.
- Company: Join Jumeirah Group, a luxury hospitality leader with iconic properties worldwide.
- Benefits: Enjoy competitive salary, generous discounts, wellness perks, and extra holiday for milestone birthdays.
- Why this job: Be part of a diverse team in a prestigious hotel, enhancing guest experiences daily.
- Qualifications: Strong communication skills and customer service orientation required; flexibility is key.
- Other info: Opportunities for ongoing training and development in a luxurious environment.
The predicted salary is between 36000 - 60000 £ per year.
About Us: For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 31 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.
About the Job: An opportunity has arisen for a Concierge Team Leader to join us at Jumeirah Carlton Tower. The main duties and responsibilities of this role include:
- To supervise the employees within the Concierge Department ensuring that the correct code of conduct, standards and methods of operation are maintained as stated in the departmental operations manual.
- To be an active member and maintain contact with Concierges worldwide and within the Society of The Golden Keys.
- To directly assist in ensuring the optimum use of the transportation services in terms of transfers or hire.
- To be constantly up to date on the in-house activities and to upsell the hotel at all times.
- To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
About you:
- Strong communication and interpersonal skills
- Strong customer service orientation
- Ability to tolerate moderate amounts of walking
- Ability to work flexible hours
- Demonstrates excellent grooming standards
About the Benefits: Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who likes to associate themselves with one of the most luxurious brands in the hospitality industry. This includes:
- Competitive salary + excellent service charge
- Extra holiday for significant Birthdays (21, 30, 40, etc.)
- Life insurance
- Jumeirah perks website access – discount
- F&B and Spa treatment discount
- Dry cleaning of uniform or Business attire
- Meals on duty
- Employee assistance programs
- Wellness benefits – Chiropodist, Flu jabs, and more!
- Taxi service after hours
- Social events & recognition programs
- Ongoing training & development
- Wedding/Baby gift
- Cycle scheme
- Internal transfer scheme
- Eye test and discount for VDU users
- Dental cash back plan
- External transfer scheme
- 3 Months’ Service: Company Sick Pay
- Travel Card Season Ticket Loan
- Live Your Guest Life Stay
- 6 Months’ Service: Jumeirah Discounts – Stays in other Hotels
- Cycle Scheme • Internal Transfer Scheme
- Eye Test & Discount for VDU Users
- Dental Cash Back Plan
- 1 Year’s Service: External Transfer Scheme
- 2 Years’ Service: Group Pension Plan with enhanced contributions
- Income Protection Scheme
If you feel like you would be a match for this role, please apply today.
Concierge Team Leader - Concierge - Jumeirah Carlton Tower employer: Jumeirah Carlton Tower
Contact Detail:
Jumeirah Carlton Tower Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge Team Leader - Concierge - Jumeirah Carlton Tower
✨Tip Number 1
Familiarise yourself with the Jumeirah brand and its values. Understanding their commitment to luxury and customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Jumeirah Carlton Tower. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your role.
✨Tip Number 3
Stay updated on the latest trends in hospitality and concierge services. Being knowledgeable about industry standards and innovations can set you apart as a candidate who is proactive and passionate.
✨Tip Number 4
Prepare to demonstrate your leadership skills. As a Concierge Team Leader, showcasing your ability to manage and motivate a team effectively will be crucial during the interview process.
We think you need these skills to ace Concierge Team Leader - Concierge - Jumeirah Carlton Tower
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Concierge Team Leader at Jumeirah Carlton Tower. Highlight your relevant experience in customer service and team leadership in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your strong communication skills, customer service orientation, and any previous experience in hospitality or concierge roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of Jumeirah's brand values. Mention specific examples of how you've excelled in similar roles and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Jumeirah Carlton Tower
✨Showcase Your Customer Service Skills
As a Concierge Team Leader, exceptional customer service is key. Prepare examples of how you've gone above and beyond for guests in previous roles. Highlight your ability to handle difficult situations with grace and professionalism.
✨Demonstrate Leadership Qualities
This role requires supervising a team, so be ready to discuss your leadership style. Share experiences where you've successfully motivated or developed team members, and how you ensure high standards are maintained.
✨Stay Informed About the Hotel and Local Area
Familiarise yourself with Jumeirah Carlton Tower's offerings and the local attractions in Knightsbridge. Being knowledgeable about the hotel and surrounding area will show your enthusiasm and readiness to upsell services.
✨Emphasise Your Communication Skills
Strong communication is essential in this role. Be prepared to discuss how you effectively communicate with both guests and team members. Consider sharing specific instances where your communication skills made a positive impact.
