Concierge Team leader - Concierge - Jumeirah Carlton Tower

About us:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 31 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, Jumeirah Carlton Tower is the quintessential address in SW1 where heritage meets contemporary luxury.

Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination restaurant La Maison Ani.

About the Job:

An opportunity has arisen for a Concierge Team Leader to join us Jumeirah Carlton Tower. The main duties and responsibilities of this role:

• To supervise the employees with the concerned area of the Concierge Department ensuring that the correct code of conduct, standards and methods of operation are maintained as stated in the departmental operations manual.
• To be an active member and maintain contact with Concierges worldwide and within the Society of The Golden Keys
• To directly assist in ensuring the optimum use of the transportation services in terms of transfers, or hire.
• To be constantly up to date on the in-house activities and to upsell the hotel at all times.
• To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

About you:

• Strong communication and interpersonal skills
• Strong customer service orientation
• Ability to tolerate moderate amounts of walking
• Ability to work flexible hours
• Demonstrates excellent grooming standards

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

• Competitive salary + excellent service charge
• Extra holiday for significant Birthdays (21.30.40. etc.)
• Life insurance
• Jumeirah perks website access – discount
• F&B and Spa treatment discount
• Dry cleaning of uniform or Business attire
• Meals on duty
• Employee assistance programs
• Wellness benefits – Chiropodist, Flu jabs, and more!
• Taxi service after hours
• Social events & recognitions programs
• Ongoing training & development
• Wedding/Baby gift
• Cycle scheme
• Internal transfer scheme
• Eye test and discount for VDU users
• Dental cash back plan
• External transfer scheme

3 Months’ Service:

• Company Sick Pay
• Travel Card Season Ticket Loan
• Live Your Guest Life Stay

6 Months’ Service:

• Jumeirah Discounts –Stays in other Hotels
• Cycle Scheme • Internal Transfer Scheme
• Eye Test & Discount for VDU Users
• Dental Cash Back Plan

1 Years’ Service:

External Transfer Scheme

2 Years’ Service:

• Group Pension Plan with enhanced contributions
• Income Protection Scheme