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For Companies At a Glance
- Tasks: Build and maintain strong relationships with lottery clients to ensure their success.
- Company: Join a friendly team at StarVale, part of Jumbo Interactive Group.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a bonus programme.
- Why this job: Make a real difference by helping charities maximise their fundraising potential.
- Qualifications: Experience in client services and a passion for supporting good causes.
- Other info: Hybrid working model with a focus on collaboration and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
At StarVale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential. StarVale is part of the Jumbo Interactive Group (ASX-300 JIN)—over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company. Partnering with over 15,000 good causes worldwide and helping raise more than £132 million last financial year. Innovation isn’t just part of what we do; it’s who we are. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.
What you will be doing
You will play a key role in maintaining our client relationships, growing existing accounts and ensuring client satisfaction and retention. Reporting to Lead Relationship Manager, your contributions will directly impact our lottery client success and their fundraising goals.
What Your Day-to-Day Will Look Like
- You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact.
- Working with internal teams, you will coordinate solutions, identify opportunities to benefit current offering, and provide clients with industry updates.
- You will also resolve issues promptly, focusing on positive client experiences, while implementing strategies for client retention and account growth.
What You’ll be able to Bring to the Role
- Demonstrable experience of success in a client services, relationship management or account management role.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively with cross-functional teams.
- Customer-focused mindset with a commitment to delivering exceptional service.
- A dedication to fundraising and a genuine interest in helping charities and good causes.
Preferred Experience
Experience working within the charity sector or previous background working within a lottery business and/or vendor to the lottery industry.
Our Ways of Working
At StarVale, we pride ourselves on being more than just a workplace – we are a big, friendly team that thrives on collaboration and shared purpose. Based at our office in Galgate, our hybrid working model blends in-office collaboration (3 days per week) with WFH flexibility (2 days per week) after completing your onboarding.
Why Join StarVale?
- Your birthday off perk
- 25 days annual leave, plus public holidays
- Ability to purchase additional annual leave
- Commitment to Diversity, Equity, and Inclusion across the employee career journey.
- An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
- Focus on talent management, including career and skills development.
- A short-term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
- Free on-site parking is available
We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
Client Relationship Manager employer: Jumbo Interactive Limited
Contact Detail:
Jumbo Interactive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity and lottery sectors. Attend industry events or webinars where you can meet potential employers and showcase your passion for client relationships.
✨Tip Number 2
Prepare for interviews by researching Jumbo Interactive and StarVale. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share examples of how you've resolved client issues in the past. This will demonstrate your commitment to exceptional service and client satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at StarVale.
We think you need these skills to ace Client Relationship Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client services and any relevant work within the charity sector, as this will show us you understand our mission and values.
Showcase Your Communication Skills: Since excellent communication is key for this role, use your application to demonstrate your ability to convey ideas clearly. Whether it’s through your writing style or examples of past interactions, let us see how you connect with clients.
Highlight Problem-Solving Abilities: We love a good problem-solver! Share specific examples where you've successfully resolved client issues or improved client satisfaction. This will help us see how you can contribute to our team's success.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we promise to respond to every applicant!
How to prepare for a job interview at Jumbo Interactive Limited
✨Know Your Client
Before the interview, research Jumbo Interactive Limited and StarVale thoroughly. Understand their mission, values, and recent achievements in the lottery management sector. This will help you tailor your responses and show genuine interest in their work.
✨Showcase Your Relationship Skills
Prepare specific examples from your past experiences that demonstrate your ability to build and maintain client relationships. Highlight instances where you resolved issues or contributed to client satisfaction, as this aligns perfectly with the role's focus on client retention.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your analytical and problem-solving skills. Think of scenarios where you identified opportunities for account growth or improved service delivery. Practising these examples will help you articulate your thought process clearly during the interview.
✨Emphasise Your Passion for Charities
Since the role involves working with charities and good causes, express your dedication to fundraising and helping others. Share any relevant experiences or volunteer work that showcases your commitment to making a positive impact in the community.
