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For Companies At a Glance
- Tasks: Build and maintain strong relationships with lottery clients to ensure their success.
- Company: Join StarVale, a leading tech company supporting charities and good causes.
- Benefits: Enjoy 25 days annual leave, your birthday off, and a hybrid working model.
- Why this job: Make a real difference by helping charities maximise their fundraising potential.
- Qualifications: Experience in client services and excellent communication skills are essential.
- Other info: Be part of a friendly team that values collaboration and personal growth.
The predicted salary is between 28000 - 30000 £ per year.
At StarVale, we specialise in providing lottery management expertise to charities, not-for-profits, and hospices across the UK, helping them maximise their impact and fundraising potential. StarVale is part of the Jumbo Interactive Group (ASX-300 JIN). Over the past 30 years, we have grown from humble beginnings with a single computer to a global technology company, partnering with over 15,000 good causes worldwide and helping raise more than £132 million last financial year.
Innovation isn’t just part of what we do; it’s who we are. We develop cutting-edge solutions empowering our lottery and not-for-profit partners to raise funds for their vital causes. We believe in fostering an environment where talented people can innovate, grow, and have fun.
What you will be doing:
You will play a key role in maintaining our client relationships, growing existing accounts and ensuring client satisfaction and retention. Reporting to the Lead Relationship Manager, your contributions will directly impact our lottery client success and their fundraising goals.
What Your Day-to-Day Will Look Like:
- You will develop and maintain strong relationships with our existing lottery clients, serving as their main point of contact.
- Working with internal teams, you will coordinate solutions, identify opportunities to benefit current offerings, and provide clients with industry updates.
- You will also resolve issues promptly, focusing on positive client experiences, while implementing strategies for client retention and account growth.
What You’ll be able to Bring to the Role:
- Demonstrable experience of success in a client services, relationship management or account management role.
- Excellent communication and stakeholder management skills.
- Strong analytical and problem-solving abilities.
- Ability to work effectively with cross-functional teams.
- Customer-focused mindset with a commitment to delivering exceptional service.
- A dedication to fundraising and a genuine interest in helping charities and good causes.
- Preferred: Experience working within the charity sector or a previous background working within a lottery business and/or vendor to the lottery industry.
Salary: £28,000-£30,000 per annum, depending on experience.
Our Ways of Working:
At StarVale, we pride ourselves on being more than just a workplace - we are a big, friendly team that thrives on collaboration and shared purpose. Based at our office in Galgate, our hybrid working model blends in-office collaboration (3 days per week) with WFH flexibility (2 days per week) after completing your onboarding.
Why Join StarVale?
- Your birthday off perk
- 25 days annual leave, plus public holidays
- Ability to purchase additional annual leave
- Commitment to Diversity, Equity, and Inclusion across the employee career journey.
- An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well-being.
- Focus on talent management, including career and skills development.
- A short-term incentive programme that rewards your contributions with an annual bonus, dependent on company performance.
- Free on-site parking is available.
- We are a 2025 Circle Back Initiative Gold Employer – we commit to respond to every applicant.
Client Relationship Manager in Burnley employer: Jumbo Interactive Limited
Contact Detail:
Jumbo Interactive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager in Burnley
✨Tip Number 1
Network like a pro! Get out there and connect with people in the charity and lottery sectors. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Client Relationship Manager role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in client services and relationship management. Use specific examples to demonstrate how you've helped clients succeed and how you can bring that same energy to StarVale.
✨Tip Number 3
Research is key! Before any interview, dive deep into StarVale’s mission and values. Understand their impact in the charity sector and think about how you can contribute to their goals. This will show them you’re genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our friendly team at StarVale. Let’s make a difference together!
We think you need these skills to ace Client Relationship Manager in Burnley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relationship Manager role. Highlight your experience in client services and any relevant skills that match what we're looking for at StarVale.
Show Your Passion: Let us know why you're excited about working with charities and good causes. A genuine interest in fundraising can really set you apart from other candidates!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your personality shine through, so don’t be afraid to let us know who you are!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Jumbo Interactive Limited
✨Know Your Client
Before the interview, take some time to research StarVale and its mission. Understand their role in the charity sector and how they help clients maximise fundraising potential. This will show your genuine interest and help you connect your experience with their goals.
✨Showcase Your Communication Skills
As a Client Relationship Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you’ve resolved issues and maintained client satisfaction, as this will demonstrate your fit for the role.
✨Highlight Your Problem-Solving Abilities
Think of specific instances where you've tackled challenges in client management. Be prepared to share these stories during the interview, focusing on your analytical approach and the positive outcomes that resulted from your actions.
✨Emphasise Your Passion for Charities
StarVale is all about helping good causes, so make sure to express your dedication to fundraising and supporting charities. Share any relevant experiences or volunteer work that showcases your commitment to making a difference in the community.
