At a Glance
- Tasks: Run exciting lottery draws and provide top-notch customer support.
- Company: Join a global tech leader making a difference for charities.
- Benefits: Enjoy 25 days off, free counselling, and a bonus scheme.
- Other info: Full-time role with great career growth in a vibrant environment.
- Why this job: Be part of a friendly team that empowers good causes.
- Qualifications: Positive attitude, strong communication skills, and attention to detail.
The predicted salary is between 25200 - 25200 £ per year.
Over the past 30 years, we’ve grown from humble beginnings with a single computer to a global technology company (ASX-300 listed company, JIN).
Partnering with over 15,000 good causes worldwide and helping raise more than $260 million last financial year.
Innovation isn’t just part of what we do; it’s who we are.
We develop cutting-edge solutions empowering our lottery and not‑for-profit partners to raise funds for their vital causes.
We believe in fostering an environment where talented people can innovate, grow, and have fun.
At Star Vale, we specialise in providing lottery management expertise to charities, not‑for‑profits, and hospices across the UK, helping them maximise their impact and fundraising potential.
What You Will Be Doing
As a Lottery Administrator, you will work as part of a large team to ensure the efficient operation of the weekly lotteries and raffles.
Responsibilities include running lottery/raffle draws, handling inbound customer service calls, processing mail, and resolving lottery member queries.
The role involves data entry and verification for new members, renewals, and payments, as well as managing debit/credit card transactions and reconciliation.
- What Your Day-to-Day Will Look Like
- Lottery Draws: You will be using our internal system and procedures to run digital lottery draws for our clients.
- Telephone support: Our supporters may call us with a variety of queries, including cancelling their subscriptions, complaints, changes of details and similar.
You will be handling these calls and assisting our lottery supporters.
- Mail opening & data entry: We process physical mail from our supporters and ensure that every postal entry is counted and appropriately entered into the system.
- What You’ll be able to Bring to the Role
- Previous experience in a fast‑paced environment with a positive, can‑do attitude.
- Excellent communication and interpersonal skills, including telephone and email etiquette.
- Comfortable communicating with people from all walks of life and providing them with empathetic, efficient and friendly service.
- Strong attention to detail, ability to meet tight deadlines and work under pressure.
- Ability to collaborate effectively with cross‑functional teams.
This position is subject to satisfactory Right to Work in the UK and DBS checks.
Our Ways of Working
At Star Vale, we pride ourselves on being more than just a workplace - we’re a big, friendly team that thrives on collaboration and shared purpose.
You will join a vibrant group of colleagues dedicated to making a difference - not just for our clients, but for the community as well.
To ensure we provide the best support to our clients, this position is full‑time and based in our office, with a Monday‑to‑Friday working pattern.
Why Join Star Vale?
At Star Vale, our team thrives because we invest in our people. Here’s what you can expect from us;
- 25 days of annual leave, plus public holidays, plus your birthday off
- Ability to purchase additional annual leave
- Commitment to Diversity, Equity, and Inclusion across the employee career journey.
- An Employee Assistance Programme where you can access free counselling and coaching sessions to improve your well‑being.
- An annual regional bonus scheme that rewards your contributions, dependent on company performance.
- Free on‑site parking is available.
We are a 2026 Circle Back Initiative Gold Employer and commit to responding to every applicant.
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Lottery Administrator employer: Jumbo Interactive Limited
At StarVale, we are not just a technology company; we are a community dedicated to making a positive impact through our work with charities and not-for-profits. As a Lottery Administrator, you will be part of a vibrant team that values collaboration, innovation, and personal growth, all while enjoying generous benefits like 25 days of annual leave, an Employee Assistance Programme, and a commitment to diversity and inclusion. Join us in our mission to empower good causes and experience a fulfilling career in a supportive and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lottery Administrator
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Jumbo Interactive Limited.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Jumbo Interactive Limited.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Jumbo Interactive Limited.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Jumbo Interactive Limited. Apply directly through us to stand out!
We think you need these skills to ace Lottery Administrator
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Jumbo Interactive Limited. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Lottery Administrator, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Jumbo Interactive Limited
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Jumbo Interactive Limited. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
