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- Tasks: Be the first point of contact for customer queries and manage complaints effectively.
- Company: Join Jumbo Group, a fast-growing company in the toy and game market.
- Benefits: Enjoy flexible working, extra birthday leave, pension plan, and health cash plan.
- Why this job: Make a difference in customer service while working in a fun and innovative environment.
- Qualifications: 3 years in administration, strong Excel skills, and excellent communication abilities.
- Other info: Dynamic team with opportunities for growth and creativity.
The predicted salary is between 28800 - 43200 £ per year.
Customer Service Administrator
Do you want to join a fast growing company who values their employees and is bringing innovation into the toy and game market? Are you passionate about brands and driven to provide exceptional products and services to customers worldwide?
This is the company you are looking for!
At Jumbo Group, we care about our people, we encourage learning, have fun and being happy, and support that with our mission and values. We are currently seeking a highly motivated and experienced Customer Services Administrator to join our dynamic Operations team. The role is based in Cheadle, Cheshire.
Responsibilities
- Customer credits.
- Obtaining POD documents.
- Prioritising and responding to customer complaints.
- Escalating complaints internally where necessary.
- Responsible for switchboard.
- Handle sample requirements internally for all teams.
- To assist in the production of weekly and monthly reports.
- Assisting other departments in general administration duties.
Qualifications
- 3 years working in an Administration role.
- Working with database systems.
- Strong office and Excel skills required.
- Good organisational skills and attention to detail.
Benefits
- Up to two working from home days per week
- Additional day off for your Birthday
- Pension plan
- Health cash plan
- On site free parking
If you are dynamic, creative, passionate, hardworking, and want to join a toys and games international company, we are waiting for you.
Let’s unlock the power of play!
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Customer Services Administrator employer: Jumbo Group
Contact Detail:
Jumbo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Jumbo Group. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Show them you’re not just about the skills but also about fitting into their fun and dynamic environment.
✨Tip Number 3
Practice your communication skills! As a Customer Services Administrator, you’ll need to shine in this area. Role-play common customer scenarios with a friend to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Jumbo Group family.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your admin experience and any relevant customer service roles to show us you’re the perfect fit!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the toy and game market and how you can contribute to our mission at Jumbo Group. Keep it friendly and engaging!
Show Off Your Skills: Don’t forget to mention your strong office and Excel skills! We love seeing examples of how you've used these in previous roles, so be specific about your achievements and contributions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Jumbo Group
✨Know the Company Inside Out
Before your interview, take some time to research Jumbo Group. Understand their mission, values, and the products they offer. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Communication Skills
As a Customer Services Administrator, excellent communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past. This will demonstrate your ability to manage customer relationships and resolve issues efficiently.
✨Highlight Your Organisational Skills
With responsibilities like prioritising customer complaints and assisting in general administration duties, it's crucial to showcase your organisational skills. Be ready to discuss specific tools or methods you use to stay organised and manage your workload.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to escalate a complaint or handle multiple tasks at once. Practising these scenarios will help you respond confidently during the interview.
