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- Tasks: Manage customer credits, complaints, and assist with reports in a fun, dynamic environment.
- Company: Join Jumbo Group, an innovative leader in the toy and game market.
- Benefits: Enjoy flexible working, extra birthday leave, pension plan, and health cash plan.
- Other info: Dynamic role with opportunities for growth in a supportive company culture.
- Why this job: Be part of a creative team that values happiness and innovation in play.
- Qualifications: 3 years in administration, strong Excel skills, and great attention to detail.
The predicted salary is between 25000 - 30000 £ per year.
Do you want to join a fast growing company who values their employees and is bringing innovation into the toy and game market? Are you passionate about brands and driven to provide exceptional products and services to customers worldwide? This is the company you are looking for!
At Jumbo Group, we care about our people, we encourage learning, have fun and being happy, and support that with our mission and values. We are currently seeking a highly motivated and experienced Customer Services Administrator to join our dynamic Operations team. The role is based in Cheadle, Cheshire.
Responsibilities- Customer credits.
- Obtaining POD documents.
- Prioritising and responding to customer complaints.
- Escalating complaints internally where necessary.
- Responsible for switchboard.
- Handle sample requirements internally for all teams.
- To assist in the production of weekly and monthly reports.
- Assisting other departments in general administration duties.
- 3 years working in an Administration role.
- Working with database systems.
- Strong office and Excel skills required.
- Good organisational skills and attention to detail.
- Up to two working from home days per week.
- Additional day off for your Birthday.
- Pension plan.
- Health cash plan.
- On site free parking.
If you are dynamic, creative, passionate, hardworking, and want to join a toys and games international company, we are waiting for you. Let's unlock the power of play!
Customer Services Administrator in Cheadle Hulme employer: Jumbo Group
Contact Detail:
Jumbo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator in Cheadle Hulme
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially since Jumbo Group values innovation and employee happiness. Tailor your answers to show how you fit into their vibe!
✨Tip Number 3
Practice common interview questions and role-play with a friend. This will help you feel more confident and articulate when discussing your experience in administration and customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Services Administrator in Cheadle Hulme
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the toy and game market shine through. We want to see that you’re not just looking for any job, but that you’re genuinely excited about joining our team at Jumbo Group!
Tailor Your CV: Make sure your CV highlights your relevant experience in administration and customer service. We love seeing how your skills align with what we need, so don’t be shy about showcasing your strong office and Excel skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your organisational skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Jumbo Group
✨Know the Company Inside Out
Before your interview, take some time to research Jumbo Group. Understand their mission, values, and the products they offer. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Services Administrator, you'll need to demonstrate your ability to handle complaints and provide exceptional service. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery.
✨Be Ready with Data Management Examples
Since the role requires working with database systems and Excel, be prepared to discuss your experience with these tools. Bring specific examples of how you've used data to improve processes or reports in previous roles.
✨Highlight Your Organisational Skills
The job demands strong organisational skills and attention to detail. Think of instances where you've managed multiple tasks or projects effectively. Be ready to explain how you prioritise your workload and ensure accuracy in your work.