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- Tasks: Lead and mentor a team of Oracle Support Engineers in a digital transformation project.
- Company: Join a leading consultancy focused on business management services and digital innovation.
- Benefits: Enjoy fully remote work options and the chance to impact social equality.
- Why this job: Be part of an exciting journey, enhancing team output and driving quality initiatives.
- Qualifications: Proven experience in Oracle support roles, SQL proficiency, and strong problem-solving skills required.
- Other info: Work with a socially responsible client committed to diversity and inclusion.
Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey, and a skilled, UK based Oracle Application Support Lead is required to join them in the new year to oversee their strategic project of change. Role will be to lead and mentor the Oracle Support Engineers, ensuring effective support delivery for the platform within the Application Management Team. Focus on enhancing team output, incorporating business feedback, and driving quality and cost reduction initiatives. The Lead Application Support Engineer will manage a team of Application Support Engineers and will be responsible for the Oracle EBS business-facing platform, which includes the primary business operating system, client portal, system integrations, and the field service platform. Oversee the support of the platform managing and resolving incidents and requests, ensuring adherence to agreed SLAs. Facilitate collaboration with business colleagues to ensure timely resolution and completion. Guide the team in writing and creating scripts to analyse and update data within the platform, ensuring alignment with business requirements and maintaining data integrity. Experience required: Recent proven experience in a lead/senior application support role with Oracle products Mentoring/Team Lead experience Experience in customer support roles, incident management, and problem resolution is highly valued Proficiency in SQL: Essential for database management and troubleshooting Understanding of Oracle E-business Suite: Familiarity with modules like Service Contract, Install Base, and Advanced Scheduler Experience with Fusion Middleware: Knowledge of integration tools and Middleware solutions Troubleshooting Skills: Ability to diagnose and resolve technical issues related to Oracle applications and Middleware and experience in gathering logs, analysing performance issues, and applying fixes Familiar with the ServiceNow platform Certifications in Oracle technologies advantageous Ability to document processes, resolutions, and knowledge articles clearly Excellent problem-solving abilities and a customer-centric approach Ability to work collaboratively in a team environment and across different regionsThis role can be performed fully remote and our client is happy to consider candidates UK wide. Our client has offices in Birmingham and London. If you would like to join our rapidly growing client on this exciting Digital Transformation journey, and have experience in the above areas – please submit your application to Jackie Dean at Jumar for consideration. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
Oracle EBS Applications Support Lead / Lead Engineer employer: Jumar Solutions
Contact Detail:
Jumar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oracle EBS Applications Support Lead / Lead Engineer
✨Tip Number 1
Make sure to highlight your experience in leading and mentoring teams. This role requires someone who can guide Oracle Support Engineers effectively, so be prepared to discuss your leadership style and any relevant examples.
✨Tip Number 2
Familiarize yourself with the specific Oracle E-business Suite modules mentioned in the job description, such as Service Contract and Install Base. Being able to speak knowledgeably about these will set you apart during discussions.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past incidents you've managed or resolved. This will show your ability to handle technical issues and your customer-centric approach.
✨Tip Number 4
Since this role involves collaboration across different regions, emphasize your experience working in diverse teams. Highlight any tools or methods you use to facilitate effective communication and teamwork.
We think you need these skills to ace Oracle EBS Applications Support Lead / Lead Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your recent experience in a lead or senior application support role, particularly with Oracle products. Emphasize your mentoring and team leadership skills, as well as your proficiency in SQL and familiarity with the Oracle E-business Suite.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for digital transformation and your ability to enhance team output. Mention specific examples of how you've driven quality and cost reduction initiatives in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with customer support roles, incident management, and problem resolution. Provide examples of how you've successfully diagnosed and resolved technical issues related to Oracle applications.
Showcase Collaboration Skills: Demonstrate your ability to work collaboratively in a team environment. Include examples of how you've facilitated collaboration with business colleagues to ensure timely resolution of incidents and requests.
How to prepare for a job interview at Jumar Solutions
✨Showcase Your Leadership Skills
As a Lead Engineer, it's crucial to demonstrate your ability to mentor and guide a team. Prepare examples of how you've successfully led teams in the past, focusing on your approach to enhancing team output and driving quality initiatives.
✨Highlight Your Technical Expertise
Be ready to discuss your experience with Oracle EBS and related technologies. Familiarize yourself with the specific modules mentioned in the job description, such as Service Contract and Advanced Scheduler, and be prepared to explain how you've used SQL for database management.
✨Emphasize Problem-Solving Abilities
Prepare to share specific instances where you've diagnosed and resolved technical issues. Discuss your troubleshooting process, including how you gather logs and analyze performance issues, to showcase your analytical skills.
✨Demonstrate Customer-Centric Approach
Since customer support experience is highly valued, think of examples where you've prioritized customer needs. Explain how you've collaborated with business colleagues to ensure timely resolutions and maintained data integrity in your previous roles.
