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- Tasks: Lead a team of 20, streamline workflows, and enhance service delivery.
- Company: Join a dynamic company focused on exceptional service in financial services.
- Benefits: Enjoy a contract role with potential for growth and development opportunities.
- Why this job: Make an impact by improving processes and fostering a positive team culture.
- Qualifications: Strong people management skills and experience in operations or service desk environments required.
- Other info: Contract length is 3-6 months, ideal for those seeking short-term roles.
Our client is seeking an Operations Manager, who will be responsible for managing a team across three distinct areas. The key focus will be to streamline workflows, implement best practices, and ensure the team delivers exceptional service to internal stakeholders.
Key Responsibilities:
- Lead and manage a team of 20 people, split across three distinct areas: New business for pension schemes (handling incoming requests), Admin support desk (ticketing systems and issue resolution), Project work activities (team management and project delivery).
- Establish and enforce operational standards, processes, and KPIs to improve team efficiency and service quality.
- Oversee the day-to-day operations of the Service Desk, ensuring service levels are consistently met and exceeded.
- Monitor team performance, provide regular feedback, and conduct performance reviews to support personal development.
- Identify areas for improvement and lead initiatives to streamline processes and enhance service delivery.
- Foster a collaborative and positive work environment across all teams.
- Work closely with senior management to ensure alignment with company goals and priorities.
- Manage escalations effectively and ensure timely resolution of complex issues.
- Regularly report on team performance, operational trends, and areas for improvement.
Essential Skills:
- Strong people management skills with experience leading cross-functional teams.
- Experience in operations management, ideally within a service desk or IT support environment.
- A background in pensions administration, financial services, or insurance is highly desirable.
- Proven ability to manage complex workflows, set operational standards, and drive continuous improvement.
- Exceptional organisational skills with the ability to prioritise and manage multiple tasks.
- Excellent communication and interpersonal skills to engage with both internal teams and senior management.
- Experience working with ticketing systems and supporting team collaboration tools.
Desirable Experience:
- Previous experience working in a pensions admin, financial services or insurance environment.
- Familiarity with project management tools and methodologies.
- Strong problem-solving skills and a solution-oriented mindset.
If this sounds like the role for you, submit your CV for consideration and apply now.
Operations Manager employer: Jumar Solutions
Contact Detail:
Jumar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operational standards and KPIs relevant to service desk management. Understanding these metrics will help you demonstrate your ability to meet and exceed them during interviews.
✨Tip Number 2
Highlight your experience in managing cross-functional teams, especially in a service desk or IT support environment. Be ready to share examples of how you've successfully led teams to improve efficiency and service quality.
✨Tip Number 3
Prepare to discuss your approach to problem-solving and process improvement. Think of specific initiatives you've led that streamlined workflows or enhanced service delivery, as this will resonate well with the hiring team.
✨Tip Number 4
Network with professionals in the pensions administration and financial services sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the Operations Manager role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within service desk or IT support environments. Emphasise your people management skills and any experience with ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience in managing cross-functional teams and your ability to implement operational standards and drive continuous improvement.
Showcase Relevant Skills: In your application, clearly demonstrate your organisational skills and problem-solving abilities. Provide examples of how you've successfully managed complex workflows and improved service delivery in previous roles.
Highlight Team Collaboration: Discuss your experience fostering a collaborative work environment. Mention any tools or methodologies you’ve used to enhance team communication and performance, as this aligns with the role's requirements.
How to prepare for a job interview at Jumar Solutions
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of 20 people. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and the strategies you use to foster a positive work environment.
✨Demonstrate Your Problem-Solving Abilities
The role requires strong problem-solving skills. Prepare examples of complex issues you've resolved in the past, particularly in a service desk or IT support context, and explain your thought process and the outcomes.
✨Familiarise Yourself with Operational Standards
Understand the importance of operational standards and KPIs. Be ready to discuss how you've established and enforced these in previous roles, and how they contributed to improved efficiency and service quality.
✨Prepare for Performance Management Questions
Since you'll be monitoring team performance and conducting reviews, think about how you provide feedback and support personal development. Have specific examples ready that illustrate your approach to performance management.
