Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve IT support tickets and assist the Service Desk Team daily.
- Company: Join a large client in Northampton, known for its dynamic work environment.
- Benefits: Enjoy a competitive salary and benefits package, with opportunities for growth.
- Why this job: Perfect for tech enthusiasts wanting to kickstart their career in IT support.
- Qualifications: Previous IT helpdesk experience and knowledge of Microsoft systems required.
- Other info: On-site role; driving ability is essential due to location.
We are currently recruiting for a 1st Line Support Engineer for a large client of ours based in Northampton. You will be working in the 1st Line team and will be responsible for resolving tickets, ideally at first resolution. You will be a point of contact for the main Service Desk Team supporting the workshop, Field, 2nd line & 3rd line teams during day-to-day operation.
Skills and experience required:
- Previous experience in an IT helpdesk support role
- Knowledge and experience of various IT systems
- Experience with Microsoft systems/applications (Windows 10, MS Office, O365, Windows Server etc)
- Experience in setting up and supporting mobile devices
- Experience of working with Azure
- Previous experience working within IT Service environments
Please note, this role will be on-site working in Northampton and due to the client location, the ability to drive will be essential.
If you are interested in the role and would like to apply, please click on the link for immediate consideration.
1st Line Support Engineer employer: Jumar Solutions
Contact Detail:
Jumar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Engineer
✨Tip Number 1
Familiarise yourself with common IT support scenarios and solutions. Being able to demonstrate your problem-solving skills during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of Microsoft systems and applications, especially Windows 10 and O365. Having practical examples of how you've used these tools in previous roles will show your expertise.
✨Tip Number 3
Since this role requires driving, ensure you have a valid driving licence and be prepared to discuss your travel plans during the interview. This shows your commitment to being on-site and ready to work.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
We think you need these skills to ace 1st Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT helpdesk support. Emphasise your familiarity with Microsoft systems, mobile device support, and any previous roles in IT service environments.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the skills and experiences mentioned in the job description. Explain how your background makes you a suitable candidate for the 1st Line Support Engineer role.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially your experience with Windows 10, MS Office, O365, and Azure. Providing specific examples of how you've used these technologies can strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at Jumar Solutions
✨Brush Up on Technical Knowledge
Make sure you're familiar with the key IT systems and applications mentioned in the job description, such as Windows 10, MS Office, O365, and Azure. Being able to discuss your experience with these tools will show that you're well-prepared for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved technical issues in previous roles. Highlight your ability to troubleshoot effectively and provide first-line support, as this is crucial for the position.
✨Show Your Communication Skills
As a 1st Line Support Engineer, you'll need to communicate clearly with both technical and non-technical users. Practice explaining complex concepts in simple terms, and be ready to showcase your customer service skills during the interview.
✨Understand the Company Culture
Research the company and its values before the interview. Understanding their culture will help you tailor your responses and demonstrate that you're a good fit for their team, which can set you apart from other candidates.
