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- Tasks: Provide first-line IT support and troubleshoot technical issues for employees worldwide.
- Company: Join a leading business management consultancy on an exciting digital transformation journey.
- Benefits: Enjoy hybrid working, competitive salary, and corporate perks in a supportive environment.
- Why this job: Be part of a diverse team making a social impact while developing your IT skills.
- Qualifications: Ideal for graduates or those with 1-2 years in IT support; strong communication is key.
- Other info: Flexible shift work required; apply ASAP for an immediate response!
IT Service Desk Engineers Hybrid Working – Birmingham, West Midlands/Remote Working £25,000 Per Annum Plus Corporate Benefits Our client, a leading business management services consultancy is currently going through an exciting Digital Transformation journey and require customer service focused, Midlands based Service Desk Analyst's to join them on a full time basis, and support their strategic project initiatives. Our client is open to candidates at all levels for these roles, including graduates, and people who have previously worked in contact centres/call handling type roles. Strong communication, aptitude, and attitude are key. These positions will be on a shift rota basis; 24 hours over 5 days, working a 3-shift rota, so flexibility is needed. Role Purpose: Provide first-line IT support services to employees worldwide, ensuring prompt incident resolution, request fulfilment, and excellent customer service The role requires troubleshooting technical issues, maintaining accurate documentation, and collaborating with IT teams to deliver efficient IT services Key Responsibilities: Incident and Request Management Technical Troubleshooting Documentation and Knowledge Management Continuous ImprovementExperience/Knowledge: Ideally 1-2 years' experience in an IT support or Service Desk role Basic knowledge of ITIL principles Familiarity with ITSM tools (e.g., Halo ITSM, ServiceNow) Proficiency in troubleshooting Windows OS, Office 365, Active Directory, and basic networking concepts Knowledge of Cloud services (Azure, AWS) is a plus Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to manage multiple tasks and prioritize effectively Detail-oriented with a commitment to maintaining accurate documentationIf you would like to be considered and have experience in the above areas – please submit your application ASAP to Jackie Dean at Jumar for an immediate response and informal discussion. Jumar takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce
1st Line IT Service Desk Analyst/Helpdesk employer: Jumar Solutions
Contact Detail:
Jumar Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Service Desk Analyst/Helpdesk
✨Tip Number 1
Familiarize yourself with ITIL principles and ITSM tools like Halo ITSM or ServiceNow. Having a solid understanding of these concepts will not only boost your confidence during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your troubleshooting skills, especially with Windows OS, Office 365, and Active Directory. Being able to showcase your problem-solving abilities in real-time scenarios can set you apart from other candidates.
✨Tip Number 3
Highlight any previous experience in customer service roles, especially in contact centers. Your ability to communicate effectively and provide excellent customer service is crucial for this position.
✨Tip Number 4
Be prepared to discuss your flexibility regarding shift work. Since the role involves a 3-shift rota, showing that you are adaptable and willing to work different hours can make a positive impression.
We think you need these skills to ace 1st Line IT Service Desk Analyst/Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or service desk roles. Emphasize your troubleshooting skills, familiarity with ITIL principles, and any experience with ITSM tools like ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company's digital transformation journey. Mention your customer service focus and how your skills align with the responsibilities outlined in the job description.
Showcase Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and team members, especially in troubleshooting scenarios.
Highlight Flexibility: Mention your willingness to work on a shift rota basis. This shows that you are adaptable and ready to meet the demands of the role, which is crucial for a position that requires flexibility.
How to prepare for a job interview at Jumar Solutions
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues or provided exceptional support.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Windows OS, Office 365, and basic networking concepts. Be ready to discuss how you've used these skills in previous roles or projects.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss a challenging technical issue you faced and how you approached troubleshooting it. This will showcase your analytical thinking and problem-solving skills.
✨Emphasize Flexibility and Team Collaboration
Since the position involves shift work and collaboration with IT teams, express your willingness to adapt to different schedules and your experience working effectively within a team environment.
