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- Tasks: Diagnose issues and support online trading systems while driving continuous improvement.
- Company: Join a dynamic team in Birmingham focused on innovative software solutions.
- Benefits: Enjoy hybrid work options and opportunities for professional growth.
- Why this job: Be part of a collaborative culture that values your input and fosters development.
- Qualifications: Experience in retail software support and proficiency in Microsoft technologies required.
- Other info: Ideal for tech-savvy individuals eager to tackle complex challenges.
The predicted salary is between 36000 - 60000 £ per year.
Our client is looking for a proactive and skilled Software Application Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.
Key Responsibilities:
- Triage and resolve application support tickets, including escalations from second line.
- Maintain software application and monitoring, identify vulnerabilities, and support critical trading system integration.
- Deliver root cause analysis and implement preventative solutions.
- Maintain technical documentation and ensure handover to 1st/2nd line teams.
- Collaborate across teams and contribute beyond your core area when needed.
Essential Skills:
- Previous experience within a retail software support role.
- Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
- Proficient in .Net, Python, Java, and Scripting for automation.
- Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
- Understanding of PCI-DSS and SOX compliance standards.
If you are looking for a new challenge and feel this could be the right opportunity...
Software Application Support Engineer employer: Jumar Solutions Ltd
Contact Detail:
Jumar Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Application Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Azure, AWS, and SQL. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your knowledge of PCI-DSS and SOX compliance standards. Being able to demonstrate your understanding of these regulations will show that you're not just technically skilled but also aware of the broader implications of your work.
✨Tip Number 3
Prepare to discuss your problem-solving approach in detail. Since the role involves diagnosing complex issues, think of examples where you've successfully resolved similar challenges and be ready to share your thought process.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Software Application Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in software application support, particularly with Microsoft technologies and cloud services like Azure and AWS. Use specific examples to demonstrate your skills in troubleshooting and resolving application issues.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with .Net, Python, and Java, and how these skills will help you contribute to the team. Be sure to address how you can support critical trading system integration.
Showcase Problem-Solving Skills: Provide examples of past experiences where you successfully diagnosed and resolved complex issues. Highlight your ability to perform root cause analysis and implement preventative solutions, as this is crucial for the role.
Highlight Team Collaboration: Emphasise your experience working collaboratively across teams. Mention any instances where you contributed beyond your core area, as this aligns with the company's expectations for the role.
How to prepare for a job interview at Jumar Solutions Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft technologies, MS Azure, AWS MQ, and SQL. Highlight specific projects where you used .Net, Python, or Java, and be ready to explain how you approached problem-solving in those scenarios.
✨Demonstrate Your Problem-Solving Ability
Since the role involves diagnosing complex issues, think of examples where you've successfully triaged and resolved application support tickets. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand Compliance Standards
Familiarise yourself with PCI-DSS and SOX compliance standards, as these are crucial for the role. Be ready to discuss how you have ensured compliance in previous positions or how you would approach it in this new role.
✨Emphasise Collaboration Skills
The job requires collaboration across teams, so prepare to share examples of how you've worked effectively with others. Discuss any experiences where you contributed beyond your core area, showcasing your adaptability and teamwork.
