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For Companies At a Glance
- Tasks: Lead a team of 20, streamline workflows, and enhance service delivery.
- Company: Join a dynamic company focused on exceptional service in financial services.
- Benefits: Enjoy a contract role with potential for growth and development opportunities.
- Why this job: Make an impact by improving processes and fostering a positive team culture.
- Qualifications: Strong people management skills and experience in operations or service desk environments required.
- Other info: Contract length is 3-6 months, perfect for gaining valuable experience.
The predicted salary is between 36000 - 60000 £ per year.
Our client is seeking an Operations Manager, who will be responsible for managing a team across three distinct areas. The key focus will be to streamline work flows, implement best practices, and ensure the team delivers exceptional service to internal stakeholders.
Key Responsibilities:
- Lead and manage a team of 20 people, split across three distinct areas:
- New business for pension schemes (handling incoming requests)
- Admin support desk (ticketing systems and issue resolution)
- Project work activities (team management and project delivery)
Essential Skills:
- Strong people management skills with experience leading cross-functional teams.
- Experience in operations management, ideally within a service desk or IT support environment.
- A background in pensions administration, financial services, or insurance is highly desirable.
- Proven ability to manage complex work flows, set operational standards, and drive continuous improvement.
- Exceptional organisational skills with the ability to prioritise and manage multiple tasks.
- Excellent communication and interpersonal skills to engage with both internal teams and senior management.
- Experience working with ticketing systems and supporting team collaboration tools.
Desirable Experience:
- Previous experience working in a pensions admin, financial services or insurance environment.
- Familiarity with project management tools and methodologies.
- Strong problem-solving skills and a solution-oriented mindset.
If this sounds like the role for you, submit your CV for consideration and apply now!
Operations Manager employer: Jumar Solutions Ltd
Contact Detail:
Jumar Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific operational standards and KPIs relevant to service desk management. Understanding these metrics will help you demonstrate your ability to enhance team efficiency during interviews.
✨Tip Number 2
Showcase your people management skills by preparing examples of how you've successfully led cross-functional teams in the past. Be ready to discuss your approach to fostering a collaborative work environment.
✨Tip Number 3
Research common challenges faced in service desk operations, particularly in the pensions administration sector. Being able to discuss these challenges and propose solutions will set you apart from other candidates.
✨Tip Number 4
Network with professionals in the pensions and financial services sectors. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the Operations Manager position.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly within service desk or IT support environments. Emphasise your people management skills and any experience with ticketing systems.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities outlined in the job description. Mention your experience in managing cross-functional teams and your ability to implement best practices to improve service delivery.
Highlight Relevant Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and experience with project management tools. Use specific examples to demonstrate how you've successfully managed complex workflows in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Jumar Solutions Ltd
✨Showcase Your Leadership Skills
As an Operations Manager, you'll be leading a team of 20 people. Be prepared to discuss your previous experiences in managing teams, how you motivate them, and any specific strategies you've used to enhance team performance.
✨Demonstrate Your Problem-Solving Abilities
Given the role's focus on streamlining workflows and resolving complex issues, come equipped with examples of challenges you've faced in past roles and how you successfully navigated them. This will highlight your solution-oriented mindset.
✨Familiarise Yourself with Relevant Tools
Since experience with ticketing systems and project management tools is essential, make sure you can discuss your familiarity with these technologies. If possible, mention specific tools you've used and how they contributed to operational efficiency.
✨Align with Company Goals
Research the company’s mission and values before the interview. Be ready to explain how your vision for the operations team aligns with their goals, showcasing your understanding of their priorities and how you can contribute to their success.
