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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences in a high-end restaurant.
- Company: Join Jul's London, a vibrant and upscale dining destination.
- Benefits: Enjoy competitive pay, staff meals, uniform, and growth opportunities.
- Why this job: Be at the forefront of hospitality, shaping memorable moments for guests.
- Qualifications: Experience in service leadership and a passion for guest engagement.
- Other info: Fast-paced environment with opportunities for training and career progression.
The predicted salary is between 36000 - 60000 £ per year.
Location: Jul’s London
Reports to: Assistant General Manager
Employment Type: Full-time
Role Overview
Jul’s London is seeking an experienced and service-driven Head Waiter to oversee the smooth running of restaurant service. This role is responsible for supervising waiters, assistant waiters, and runners while supporting management in delivering an exceptional guest experience. The Head Waiter must demonstrate outstanding product knowledge, service leadership, and lead the floor team by example at all times.
Required Knowledge & Standards
- Jul’s Standard Operating Procedures (SOPs)
- Full menu knowledge, including food descriptions, wine & cocktail lists, and allergens
- Steps of service and guest engagement standards
- Health and safety requirements
- Restaurant operating systems
Key Responsibilities
- Lead the service team by example, ensuring consistently high service standards
- Supervise waiters, assistant waiters, and runners during service
- Ensure all opening duties and station setups are completed to standard
- Perform opening and closing duties and assist with restaurant setup
- Welcome and engage guests, ensuring a warm and professional atmosphere
- Explain menu items in detail and provide allergen information when required
- Drive suggestive selling and upselling in line with Jul’s service philosophy
- Introduce dishes when serving and ensure accurate, timely service
- Maintain table cleanliness, replacing plates, cutlery, and glassware as needed
- Act as a point of contact for booking enquiries, liaising with reception or management
- Communicate clearly and consistently with management and team members
- Support, guide, and motivate colleagues throughout service
Duties by Service Period
Before Service
- Prepare service stations and ensure sections are fully set up
- Ensure stations are clean, organised, and stocked according to checklist standards
- Carry required service tools (notepad, pens, wine opener, etc.)
- Attend daily briefings in full, well-presented uniform
- Stay informed of menu changes, 86’d items, promotions, and service focus
- Support the team in completing opening duties
During Service
- Lead service by example, maintaining a calm and professional floor presence
- Welcome guests and oversee guest flow within your section
- Take and process orders accurately following Jul’s procedures
- Recommend dishes, portion sizes, and beverages to enhance the guest experience
- Ensure orders are correctly entered and communicated to the kitchen and bar
- Introduce each dish served and monitor guest satisfaction
- Oversee your section, supporting waiters, assistant waiters, and runners
- Communicate regularly with management regarding service flow or issues
- Monitor breakages and spoilage
- Present payments to the cashier in accordance with company standards
After Service
- Oversee the breakdown and reset of your section
- Ensure all tables are correctly closed and reconciled
- Report service feedback, incidents, or guest comments to management
- Assist with polishing cutlery and glassware
- Remain on duty until your team has completed all closing tasks and assist other departments as required
Desired Attributes
- Strong leadership and team-management skills
- Excellent communication and guest engagement abilities
- Calm, organised, and solutions-oriented under pressure
- High attention to detail and commitment to service excellence
- Positive attitude with a hands-on approach to leadership
Working Conditions & Benefits
- Full-time position including evenings, weekends, and holidays
- Fast-paced, high-end dining environment
- Competitive salary based on experience
- Staff meals and uniform provided
- Training, development, and progression opportunities
Jul’s London is an equal opportunity employer. Applicants must be authorised to work in the UK.
Head Waiter in London employer: Jul's Restaurants
Contact Detail:
Jul's Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the hospitality industry. They might know about openings at places like Jul's London or can put in a good word for you.
✨Tip Number 2
Practice your service skills! If you want to be a Head Waiter, show off your knowledge of menus and wine pairings. Role-play with a mate or even in front of the mirror to nail that confident delivery.
✨Tip Number 3
Be proactive! Don’t just wait for job postings. Visit restaurants like Jul's London, chat with staff, and express your interest. Sometimes, a friendly face can make all the difference.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and ready to lead the floor with style.
We think you need these skills to ace Head Waiter in London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in the restaurant industry. We want to see how you've led teams and delivered exceptional service before, so don’t hold back!
Know the Menu Inside Out: Demonstrate your knowledge of food and drink by mentioning any relevant experience with menus, allergens, or wine pairings. This shows us that you’re not just a great leader but also someone who can engage guests with confidence.
Be Personable and Professional: Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. We love candidates who can connect with guests and team members alike, so let that shine through.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey to joining our team at Jul’s London.
How to prepare for a job interview at Jul's Restaurants
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Jul’s menu, including food descriptions, wine and cocktail lists, and allergen information. This will not only impress the interviewers but also show that you’re genuinely interested in the role and ready to engage with guests.
✨Demonstrate Leadership Skills
As a Head Waiter, you’ll need to lead by example. During the interview, share specific examples of how you’ve successfully managed a team in the past. Highlight your ability to motivate others and maintain high service standards, especially in a fast-paced environment.
✨Practice Your Guest Engagement Techniques
Engaging with guests is key in this role. Prepare to discuss how you would welcome guests and ensure a warm atmosphere. You might even want to role-play some scenarios with a friend to practice your communication skills and upselling techniques.
✨Stay Calm Under Pressure
The restaurant industry can be hectic, so it’s important to convey your ability to stay calm and organised under pressure. Think of a time when you faced a challenging situation during service and how you handled it. Sharing these experiences will demonstrate your problem-solving skills and commitment to service excellence.
