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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional dining experiences and ensure smooth restaurant service.
- Company: Join Jul's London, a high-end restaurant known for its vibrant atmosphere and top-notch service.
- Benefits: Enjoy competitive pay, staff meals, uniform, and opportunities for training and career growth.
- Why this job: Be at the forefront of hospitality, making every guest's experience memorable in a fast-paced environment.
- Qualifications: Experience in restaurant service and strong leadership skills are essential.
- Other info: Full-time role with flexible hours, perfect for those passionate about food and service.
The predicted salary is between 36000 - 60000 £ per year.
Location: Jul’s London
Reports to: Assistant General Manager
Employment Type: Full-time
Role Overview
Jul’s London is seeking an experienced and service-driven Head Waiter to oversee the smooth running of restaurant service. This role is responsible for supervising waiters, assistant waiters, and runners while supporting management in delivering an exceptional guest experience. The Head Waiter must demonstrate outstanding product knowledge, service leadership, and lead the floor team by example at all times.
Required Knowledge & Standards
- Jul’s Standard Operating Procedures (SOPs)
- Full menu knowledge, including food descriptions, wine & cocktail lists, and allergens
- Steps of service and guest engagement standards
- Health and safety requirements
- Restaurant operating systems
Key Responsibilities
- Lead the service team by example, ensuring consistently high service standards
- Supervise waiters, assistant waiters, and runners during service
- Ensure all opening duties and station setups are completed to standard
- Perform opening and closing duties and assist with restaurant setup
- Welcome and engage guests, ensuring a warm and professional atmosphere
- Explain menu items in detail and provide allergen information when required
- Drive suggestive selling and upselling in line with Jul’s service philosophy
- Introduce dishes when serving and ensure accurate, timely service
- Maintain table cleanliness, replacing plates, cutlery, and glassware as needed
- Act as a point of contact for booking enquiries, liaising with reception or management
- Communicate clearly and consistently with management and team members
- Support, guide, and motivate colleagues throughout service
Duties by Service Period
Before Service
- Prepare service stations and ensure sections are fully set up
- Ensure stations are clean, organised, and stocked according to checklist standards
- Carry required service tools (notepad, pens, wine opener, etc.)
- Attend daily briefings in full, well-presented uniform
- Stay informed of menu changes, 86’d items, promotions, and service focus
- Support the team in completing opening duties
During Service
- Lead service by example, maintaining a calm and professional floor presence
- Welcome guests and oversee guest flow within your section
- Take and process orders accurately following Jul’s procedures
- Recommend dishes, portion sizes, and beverages to enhance the guest experience
- Ensure orders are correctly entered and communicated to the kitchen and bar
- Introduce each dish served and monitor guest satisfaction
- Oversee your section, supporting waiters, assistant waiters, and runners
- Communicate regularly with management regarding service flow or issues
- Monitor breakages and spoilage
- Present payments to the cashier in accordance with company standards
After Service
- Oversee the breakdown and reset of your section
- Ensure all tables are correctly closed and reconciled
- Report service feedback, incidents, or guest comments to management
- Assist with polishing cutlery and glassware
- Remain on duty until your team has completed all closing tasks and assist other departments as required
Desired Attributes
- Strong leadership and team-management skills
- Excellent communication and guest engagement abilities
- Calm, organised, and solutions-oriented under pressure
- High attention to detail and commitment to service excellence
- Positive attitude with a hands-on approach to leadership
Working Conditions & Benefits
- Full-time position including evenings, weekends, and holidays
- Fast-paced, high-end dining environment
- Competitive salary based on experience
- Staff meals and uniform provided
- Training, development, and progression opportunities
Jul’s London is an equal opportunity employer. Applicants must be authorised to work in the UK.
Head Waiter in City of London employer: Jul's Restaurants
Contact Detail:
Jul's Restaurants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter in City of London
✨Tip Number 1
Get to know the restaurant inside out! Familiarise yourself with Jul's menu, including all the dishes and drinks. This way, when you walk in for an interview, you can show off your knowledge and passion for the place.
✨Tip Number 2
Practice your service skills before the big day! Whether it's taking mock orders or explaining menu items to friends, honing your communication and guest engagement abilities will help you shine during the interview.
✨Tip Number 3
Show your leadership potential! Think of examples from your past experiences where you've led a team or handled a tough situation. This will demonstrate your ability to supervise and motivate others, which is key for the Head Waiter role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Jul's London team!
We think you need these skills to ace Head Waiter in City of London
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight your previous experience in the restaurant industry. We want to see how you've led teams and delivered exceptional service, so don’t hold back on those examples!
Know the Menu Inside Out: Since the Head Waiter role requires full menu knowledge, take some time to research Jul’s offerings. Mentioning specific dishes or drinks in your application can show us that you’re genuinely interested and ready to hit the ground running.
Keep It Professional Yet Personal: While we love a professional tone, don’t be afraid to let your personality shine through. Share your passion for hospitality and how you engage with guests – it’ll help us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly, and it shows you’re keen on joining the Jul’s London team. Plus, it’s super easy!
How to prepare for a job interview at Jul's Restaurants
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Jul’s menu, including food descriptions, wine and cocktail lists, and allergen information. This will not only impress the interviewers but also show that you’re genuinely interested in the role and ready to engage with guests.
✨Demonstrate Leadership Skills
As a Head Waiter, you’ll need to lead by example. Prepare examples from your past experiences where you successfully managed a team or handled a challenging situation. Highlight your ability to motivate others and maintain high service standards under pressure.
✨Practice Your Guest Engagement Techniques
Think about how you would welcome guests and engage them during their dining experience. Practice explaining menu items and suggesting dishes. The interviewers will be looking for your ability to create a warm and professional atmosphere, so show them you can do just that!
✨Be Ready for Scenario Questions
Expect questions that put you in real-life service scenarios. For instance, how would you handle a dissatisfied guest or a busy service period? Prepare thoughtful responses that showcase your problem-solving skills and commitment to exceptional service.
