Human Resources Officer (Multilingual)

Company Overview: Julius Rutherfoord & Co is a leading B2B contract cleaning company based in London, specialising in providing high-quality cleaning services to commercial facilities. Some of our clients include Freshfields, the QEII Centre, and Battersea Dogs & Cats Home. Our dedication to excellence and customer satisfaction has established us as a trusted partner for businesses across various industries. We are committed to delivering superior cleaning solutions tailored to the unique needs of each client.

Job Purpose

To deliver a professional and responsive HR service to the business. Working as part of a proactive and responsive HR team to provide pragmatic, creative and business focused HR solutions and recommendations across the Company. To build and develop relationships with managers and employees at all levels and to provide support and guidance on a range of HR matters, specifically employee relations, and share best practice throughout the Company.

Principal Duties and Responsibilities

Employee Relations

• Deliver a customer-focused HR service covering all aspects of the employee lifecycle, including terms and conditions, employee relations, and legislative compliance.
• Arrange and conduct disciplinary, grievance, and other hearings, ensuring timely and accurate documentation.
• Manage employee absences, including maternity and long-term sickness, liaising with Occupational Health as required.
• Maintain and regularly update the Employee Relations (ER) tracker.
• Ensure HR policies and procedures are up to date and effectively implemented across the business.
• Lead on TUPE processes, including administration, consultation, and addressing related queries.
• Support and deliver training for managers and office-based staff on HR processes and best practices.
• Uphold equal opportunities and diversity legislation in all HR activities.

Building a High-Performance Culture

• Act as a trusted advisor to employees and management, offering guidance on HR policies and practices to drive positive people outcomes.
• Collaborate with managers to support people decisions and provide HR updates during departmental meetings.
• Work closely with the broader HR team to deliver consistent and effective service across the business.
• Oversee internal training platforms and employee benefit systems, including updates and content management.

Ad Hoc

• Monitor employee retention issues and provide insights and recommendations through data analysis and feedback from exit interviews.
• Support the DBS checking process, ensuring full compliance with regulatory requirements.
• Maintain accurate and up-to-date records of employee right-to-work documentation and manage follow-up for expiring documents.
• Provide cover for HR Coordinators during absences or holidays.

Qualifications, Experience and Technical Knowledge

• Proven experience in a similar HR Officer or HR Advisor role.
• Strong knowledge and practical experience with TUPE regulations.
• Demonstrated ability in managing disciplinary and grievance cases.
• Solid understanding of current HR and employment legislation.

Behavioural Skills

• Fluent in Spanish or Portuguese (desired).
• Proactive and solution-focused approach.
• Excellent attention to detail and organisational skills.
• Strong prioritisation skills with the ability to work independently.
• Approachable and empathetic, with the ability to support staff sensitively and professionally.
• Collaborative team player with a willingness to support others.
• High level of integrity and commitment to confidentiality.
• Clear and effective communicator, both written and verbal.
• Strong rapport-building abilities with staff at all levels.
• Excellent time management and reporting skills.
• Confident decision-maker with strong problem-solving capabilities.
• Comfortable working in a fast-paced, dynamic environment.

This is a full-time, Monday-to-Friday role based mainly at our Battersea head office.

Julius Rutherfoord is an Equal Opportunity Employer and welcomes all applicants.