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- Tasks: Lead and develop a customer service team while ensuring top-notch support.
- Company: Join an established financial services company in Bromley with a strong reputation.
- Benefits: Enjoy a hybrid work model with two days from home after settling in.
- Why this job: Make a real impact by coaching others and improving customer experiences.
- Qualifications: 2 years of Team Leader experience in a regulated environment is required.
- Other info: Opportunity to enhance your leadership skills in a supportive setting.
The predicted salary is between 36000 - 60000 £ per year.
JRRL are looking for a Team Leader in customer service to join our client, an established financial services company in Bromley. This is a hybrid role where you will be responsible for coaching and developing a mid-sized team and supporting the Customer Services Manager to provide a high level of customer service support, from initial contact through to the end of the contract terms. This is a hybrid role, with two days from home once established. As a Customer Service Team Leader, you will: * Supervise the day-to-day duties of Assistants and Record Keepers in accordance with agreed service levels which include: * Ensure that all incoming paper and electronic documentation is scanned/recorded daily * Ensure all documentation received is reviewed and distributed to the appropriate teams * Dispatch correspondence/documentation to our customers and other Providers * Review, monitor and maintain quality control of the team’s work, providing feedback * Identify and provide training as required * Review objectives and create training and development plans * Continuously improve and automate administration processes, keeping up to date * Manage business practices, processes, changes and risks The ideal Customer Service Team Leader will have the following skills and experience: * 2 years’ Team Leader experience in a regulated environment * Strong verbal and written communication skills * Experienced in motivating, coaching and developing a team * Good organisational skills and ability to prioritise * Good interpersonal skills * Knowledge of CRM systems would be advantageous In return, you will get 25 days holiday, contributory pension and life assurance plus a yearly bonus. This is a hybrid role, working 2 days per week at home once trained. You will receive individual and team training to help develop in the role and will be joining a friendly and collaborative work environment. This role is a full-time, permanent position. The salary range reflects the candidate’s level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role’s requirements, while the higher end is for candidates who possess the exact skills and experience outlined above
Team Leader employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarize yourself with the financial services industry, especially customer service practices. Understanding the specific challenges and regulations in this sector will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Highlight your experience in coaching and developing teams. Be prepared to share specific examples of how you've successfully improved team performance and customer satisfaction in previous roles.
✨Tip Number 3
Demonstrate your ability to implement process improvements. Think of instances where you've automated tasks or streamlined operations, as this aligns with the role's focus on continuous improvement.
✨Tip Number 4
Prepare to discuss your approach to quality control and feedback mechanisms. Being able to articulate how you maintain high standards and support your team through constructive feedback will be crucial.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Team Leader position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize your previous leadership roles, particularly in customer service. Provide specific examples of how you've coached and developed teams, and mention any relevant metrics or outcomes.
Showcase Problem-Solving Skills: Demonstrate your ability to identify issues and implement solutions. Include examples of how you've improved processes or resolved conflicts within a team setting, as this is crucial for the role.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific needs of the financial services company. Mention your understanding of their industry and how your skills align with their goals for customer service excellence.
How to prepare for a job interview at Julie Rose Recruitment
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully coached and developed team members in the past. Highlight specific situations where your guidance led to improved performance or customer satisfaction.
✨Understand the Customer Service Landscape
Familiarize yourself with the current trends and challenges in customer service, especially within the financial services sector. Be ready to discuss how you can implement best practices and innovative solutions to enhance customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think about potential challenges a Customer Service Team Leader might face and how you would address them effectively.
✨Emphasize Continuous Improvement
Since the role involves improving and automating processes, be prepared to discuss your approach to continuous improvement. Share any relevant experiences where you've successfully streamlined operations or enhanced service delivery.
