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- Tasks: Support sales processes and coordinate service operations in a dynamic environment.
- Company: Join a friendly team dedicated to excellent customer service.
- Benefits: Competitive salary, 20 days leave, pension scheme, and ongoing training.
- Why this job: Be the vital link between customers and technicians, making a real impact.
- Qualifications: Experience in admin or service coordination, strong organisational skills.
- Other info: Full-time fixed-term contract with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
The Sales Administrator plays a vital role in ensuring the smooth day-to-day running of our service operations and supporting our sales processes. This is a dual-function role that involves front-line customer interaction, technician scheduling, and administrative support to the sales team. The successful candidate will be confident in managing incoming service requests, liaising with technicians, preparing quotes, and following up on sales enquiries. Key Responsibilities for the Sales Administrator: Service Coordination: Act as the first point of contact for incoming service calls and customer queries, providing professional and helpful responses. Manage the service desk, logging service requests, scheduling jobs, and dispatching technicians accordingly. Maintain the daily technician rota and ensure appointments are scheduled efficiently based on priority, geography, and availability. Communicate job details to technicians and ensure they are equipped with the correct information and resources. Monitor technician job progress and update customers where necessary on service status or delays. Record and maintain accurate service records, appointments, and call logs in the company’s CRM/system. Sales Support: Prepare pest control service quotations based on customer requirements, pricing guidelines, and technician input. Send quotes to customers in a timely and professional manner. Track and follow up on outstanding quotations, engaging with customers to progress enquiries and convert opportunities into sales. Maintain a quotation log and report regularly on open opportunities and conversion rates. Liaise with the sales and operational teams to ensure a seamless customer journey from enquiry to service delivery. Key Requirements: Previous experience in a service coordination, scheduling, or administrative support role (ideally in a field service or trades-based environment). Strong organisational and multitasking skills, with the ability to prioritise and manage a fast-paced workload. Confident and professional telephone manner with excellent customer service skills. Good communication skills, both written and verbal. High attention to detail and accuracy when preparing documentation and quotations. Proficient in Microsoft Office applications (particularly Outlook, Word, and Excel). Experience using a CRM or service management software (preferred but not essential). Team-oriented with a positive, can-do attitude. Desirable: Experience coordinating mobile field-based teams. Basic understanding of sales processes and quotation workflows. Benefits: Competitive salary based on experience. 20 days annual leave plus bank holidays. Pension scheme. Ongoing training and development opportunities. Friendly and supportive team environment. This role is a full-time, Fixed term contract position. The salary range reflects the candidate\’s level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role\’s requirements, while the higher end is for candidates who possess the exact skills and experience outlined above
SALES ADMINISTRATOR employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SALES ADMINISTRATOR
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills match the Sales Administrator role. Highlight your experience with service coordination and customer interaction to make a strong impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace SALES ADMINISTRATOR
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in a Sales Administrator and how your skills match up. This will help you tailor your application to show us why you're the perfect fit!
Show Off Your Experience: When writing your application, highlight any previous experience you have in service coordination or administrative support. We want to see how your background aligns with the responsibilities of the role, so don’t be shy about sharing relevant examples!
Keep It Professional Yet Friendly: Remember, we’re looking for someone with a confident and professional telephone manner. Your written application should reflect that same tone. Be friendly, but also make sure to maintain professionalism throughout your writing.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Julie Rose Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Administrator role. Familiarise yourself with the key responsibilities like service coordination and sales support. This will help you demonstrate how your skills align with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role involves front-line customer interaction, be ready to share examples of how you've handled customer queries in the past. Highlight your professional telephone manner and any experiences where you’ve gone above and beyond to assist customers.
✨Demonstrate Your Organisational Skills
The ability to manage a fast-paced workload is crucial. Prepare to discuss how you prioritise tasks and manage multiple responsibilities. You could even mention specific tools or methods you use to stay organised, especially if you have experience with CRM systems.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in service coordination, or how success is measured in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
