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- Tasks: Provide hands-on IT support and manage tickets for Microsoft 365 environments.
- Company: Join a growing tech team at JRRL with a supportive culture.
- Benefits: Enjoy 20+ days of leave, hybrid work, and career progression opportunities.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 1-2 years of IT support experience and solid Microsoft 365 knowledge.
- Other info: Work in a dog-friendly office with great team socials.
The predicted salary is between 30000 - 42000 £ per year.
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.
Key Responsibilities for the IT Helpdesk role:
- Providing hands-on support across hardware, software, and Microsoft 365 environments.
- Managing tickets end-to-end, ensuring clear communication and thorough resolution.
- Supporting clients on-site with strong service focus.
- Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
- Administering and maintaining Intune for device management, policies, and compliance.
- Assisting with Azure-based work, including identity, security, and platform administration.
- Contributing to cyber security improvements and maintaining good security hygiene across systems.
Person specification for the IT Helpdesk role:
- 1-2 years minimum IT experience in IT support or IT engineering.
- Solid knowledge of Microsoft 365, including SharePoint and Teams.
- Understanding of cyber security fundamentals and modern workplace best practice.
- Confident communicator who remains calm under pressure and delivers excellent service.
- Someone curious, motivated and willing to learn new technologies.
- Comfortable working in a dog-friendly office.
Company Benefits for the IT Helpdesk role:
- 20 days annual leave plus bank holidays, rising with service to 25 days plus BH.
- A mapped-out career path and super career progression.
- Pension.
- Hybrid (1 day from home) after qualifying period.
- Company socials/outings.
- Free parking onsite.
This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
IT Helpdesk in Kent employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk in Kent
✨Tip Number 1
Get to know the company before your interview! Research JRRL, their values, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT helpdesk scenarios! Think about how we would handle specific issues with Microsoft 365 or cyber security. Being prepared will boost our confidence and help us shine during the interview.
✨Tip Number 3
Show off our communication skills! During the interview, make sure we explain our thought process clearly when discussing problem-solving. This will demonstrate our ability to manage tickets effectively and support users with confidence.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team dynamics. This shows that we’re engaged and eager to learn more about how we can contribute to their ongoing projects.
We think you need these skills to ace IT Helpdesk in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how you've taken ownership of issues and provided hands-on support, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're the perfect fit for our team. Mention your curiosity and motivation to learn new technologies – we love that!
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into how you handle challenges. Share specific instances where you resolved IT issues or contributed to projects, especially in Microsoft 365 environments. We’re all about proactive problem solvers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Julie Rose Recruitment
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint, Teams, OneDrive, and Exchange Online. Be ready to discuss how you've used these tools in past roles and any specific projects you've contributed to.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues in previous jobs. Think about times when you managed tickets from start to finish, ensuring clear communication with users throughout the process.
✨Demonstrate Your Cyber Security Awareness
Since the role involves contributing to cyber security improvements, be prepared to talk about your understanding of cyber security fundamentals. Share any experiences where you’ve implemented best practices or improved security hygiene.
✨Be Ready for a Hands-On Approach
This role requires hands-on support, so think of scenarios where you've provided excellent service under pressure. Highlight your ability to remain calm and focused while assisting clients, especially in a busy environment.
