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- Tasks: Provide hands-on IT support and manage tickets for Microsoft 365 environments.
- Company: Join a growing tech team at JRRL with a supportive culture.
- Benefits: Enjoy 20-25 days annual leave, hybrid work, and career progression.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: 1-2 years IT support experience and solid Microsoft 365 knowledge.
- Other info: Work in a dog-friendly office with great team socials.
The predicted salary is between 30000 - 42000 £ per year.
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.
Key Responsibilities:
- Providing hands-on support across hardware, software, and Microsoft 365 environments.
- Managing tickets end-to-end, ensuring clear communication and thorough resolution.
- Supporting clients on-site with strong service focus.
- Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
- Administering and maintaining Intune for device management, policies, and compliance.
- Assisting with Azure-based work, including identity, security, and platform administration.
- Contributing to cyber security improvements and maintaining good security hygiene across systems.
Person Specification:
- 1-2 years minimum IT experience in IT support or IT engineering.
- Solid knowledge of Microsoft 365, including SharePoint and Teams.
- Understanding of cyber security fundamentals and modern workplace best practice.
- Confident communicator who remains calm under pressure and delivers excellent service.
- Someone curious, motivated and willing to learn new technologies.
- Comfortable working in a dog-friendly office.
Company Benefits:
- 20 days annual leave plus bank holidays, rising with service to 25 days plus BH.
- A mapped-out career path and super career progression.
- Pension.
- Hybrid (1 day from home) after qualifying period.
- Company socials/outings.
- Free parking onsite.
This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
IT Helpdesk employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work with Microsoft 365. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! If you’ve got experience with SharePoint, Teams, or Azure, consider creating a small project or presentation to demonstrate your knowledge. This can really set you apart during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on common IT helpdesk scenarios. Think about how you’d handle tricky support tickets or user issues. Practising these responses will help you stay calm and confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Helpdesk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how your skills match the role, so don’t be shy about showcasing your relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the IT Helpdesk role and how you can contribute to our team. Keep it friendly and professional, just like us!
Showcase Your Communication Skills: Since this role involves supporting users and managing tickets, we need to see your communication skills in action. Whether it’s in your CV or cover letter, make sure to demonstrate how you handle issues calmly and effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Julie Rose Recruitment
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint, Teams, OneDrive, and Exchange Online. Be ready to discuss how you've used these tools in past roles and how they can benefit the company.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues in previous jobs. Think about specific situations where you managed tickets from start to finish, ensuring clear communication and resolution. This will demonstrate your proactive approach.
✨Communicate with Confidence
As a confident communicator, practice explaining technical concepts in simple terms. You might be asked to describe how you would support a user facing a common issue, so being calm and clear under pressure is key.
✨Emphasise Your Willingness to Learn
Highlight your curiosity and motivation to learn new technologies, especially in areas like Azure and cyber security. Companies love candidates who are eager to grow and adapt, so share any relevant courses or self-study you've undertaken.
