At a Glance
- Tasks: Coordinate luxury events and manage client relationships in a stunning 17th-century venue.
- Company: Join a prestigious team focused on exceptional client experiences and high-end events.
- Benefits: Competitive salary, commission, pension, and full training provided.
- Other info: Flexible hours with opportunities for growth in a vibrant, fast-paced environment.
- Why this job: Be part of a dynamic team creating unforgettable moments in a beautiful setting.
- Qualifications: Strong communication skills and a passion for luxury customer service.
Our client is seeking a Sales & Events Coordinator to join their team and play a key role in driving revenue and delivering exceptional client experiences within a historic 17th-century venue. Specialising in luxury weddings, corporate, private events, and film/TV productions, they are looking for a commercially minded, confident events professional to manage both new business development and their existing client base. The role involves converting enquiries, managing bookings, and ensuring a seamless, high-touch client journey from initial contact through to event delivery. This role requires excellent communication, strong organisation, discretion, and attention to detail, reflecting the prestige of a luxury heritage venue.
Salary: £30,000+ per year + commission + company pension
Key Duties & Responsibilities for the Sales & Events Coordinator:
- Manage incoming enquiries via phone, HubSpot CRM, email, and WhatsApp, ensuring prompt, professional responses
- Develop a strong understanding of client requirements and guide them towards suitable venue and supplier options
- Convert enquiries into confirmed bookings using a consultative, sales-led approach
- Represent the venue at open days, showcases, and sales events, actively converting interest into bookings
- Conduct virtual and in-person show rounds with confidence, warmth, and attention to detail
- Conduct pre-event meetings with clients and suppliers to finalise all event details and ensure seamless delivery
- Provide high-touch account management from booking through to event day via CRM and direct communication
- Maintain accurate and up-to-date CRM records at all times
- Support diary management for Senior Wedding Specialists, ensuring accuracy and avoiding conflicts
- Liaise with clients, suppliers, and internal teams to ensure clear communication and smooth planning
- Maintain expert knowledge of all venue offerings and spaces
- Manage supplier administration including contracts, documentation, certificates, and payments
- Work towards and exceed sales targets and KPIs
- Supervise/support event delivery, ensuring venue standards, licensing, and health & safety compliance
- Oversee venue preparation and ensure all event details are approved prior to event day
- Supervise external event staff including coordinators, caterers, decorators, etc.
- Resolve client issues on the day calmly and efficiently to ensure flawless delivery
- Support post-event processes including feedback, reporting, and administrative completion
- Analyse sales and event performance and contribute improvement ideas
- Support marketing activities including social media, content creation, blogs, email campaigns, and competitor research
- Ensure all online platforms and messaging remain accurate and on brand
- Provide general administrative and operational support to the wider team
- Full training provided on internal systems and CRM platforms
Key Skills & Personal Attributes for the Sales & Events Coordinator:
- Passion for luxury customer service and creating exceptional client experiences
- Warm, polished, confident communicator who builds strong client relationships
- Commercial awareness, balancing service excellence with revenue goals
- Exceptional attention to detail and accuracy across all tasks
- Highly organised, able to manage multiple priorities in a fast-paced environment
- Emotionally intelligent, discreet, and able to handle sensitive situations with tact
- Calm under pressure with a professional and composed approach
- Excellent written communication with strong grammar and tone
- Confident verbal communicator with a refined, professional manner
- Strong time management and prioritisation skills
- Proactive, self-motivated, and solution-focused
- Collaborative team player within a high-performing environment
- Reliable, punctual, and accountable
- Flexible to work weekends, peak seasons, and event days
- Confident with Microsoft Office; HubSpot CRM or similar experience advantageous
- Passion for weddings, hospitality, and heritage venues
This is a full-time role offering a unique opportunity to be part of a high-end, luxury events team at a historic venue. If you are passionate about delivering exceptional client experiences in a beautiful setting, we would love to hear from you.
Sales & Events Coordinator in Croydon employer: Julie Rose Recruitment
Join a prestigious team at a historic 17th-century venue, where your role as a Sales & Events Coordinator will not only drive revenue but also create unforgettable experiences for clients. With a strong focus on luxury service, this company offers a collaborative work culture, comprehensive training, and opportunities for personal growth, all while working in a stunning environment that celebrates heritage and excellence. Enjoy competitive salary packages, commission, and a supportive team dedicated to your success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Events Coordinator in Croydon
✨Tip Number 1
Get to know the venue inside out! Familiarise yourself with every nook and cranny, as well as the services offered. This way, when you chat with potential clients, you can confidently guide them to the perfect options that suit their needs.
✨Tip Number 2
Practice your pitch! Whether it’s a phone call or an in-person meeting, being able to communicate clearly and passionately about the venue will help you convert those enquiries into bookings. Remember, confidence is key!
✨Tip Number 3
Network like a pro! Attend open days and showcases, and don’t shy away from engaging with potential clients. Building relationships is crucial in this industry, so make sure to leave a lasting impression.
✨Tip Number 4
Stay organised! Use tools like HubSpot CRM to keep track of your communications and bookings. A well-maintained record will not only help you manage your workload but also ensure a seamless experience for your clients.
We think you need these skills to ace Sales & Events Coordinator in Croydon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for luxury customer service and events shine through. We want to see how excited you are about creating exceptional client experiences, so don’t hold back!
Tailor Your Application:Make sure to customise your application to reflect the key skills and personal attributes mentioned in the job description. Highlight your attention to detail, organisational skills, and any relevant experience that aligns with what we’re looking for.
Be Professional Yet Warm:Your written communication should be polished and professional, but also warm and inviting. We’re looking for someone who can build strong client relationships, so let your personality come through while maintaining a professional tone.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Julie Rose Recruitment
✨Know Your Venue Inside Out
Before the interview, make sure you research the venue thoroughly. Understand its history, unique features, and the types of events it hosts. This knowledge will not only impress your interviewers but also help you demonstrate your passion for the role.
✨Showcase Your Communication Skills
As a Sales & Events Coordinator, excellent communication is key. Prepare examples of how you've successfully managed client relationships or resolved issues in the past. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to connect with clients.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised in a fast-paced environment. You could share specific tools or methods you use to keep track of tasks and deadlines, which will highlight your attention to detail and ability to handle pressure.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and emotional intelligence. Think of situations where you had to handle sensitive client issues or adapt to last-minute changes during an event. Your responses should showcase your calmness under pressure and proactive approach.
