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- Tasks: Deliver exceptional client support and manage communications with professionalism and warmth.
- Company: Join a dynamic team focused on building strong client relationships.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real difference in client satisfaction while enhancing your professional skills.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Fast-paced role with opportunities for growth and process improvement.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering exceptional service and building strong client relationships? We are seeking a dedicated Client Support Administrator to join our client’s team. This vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.
About the Role:
Working closely with the Client Experience Manager, you will be the first point of contact for clients, managing correspondence, resolving queries, and supporting administrative functions that keep our client services running smoothly. Your efforts will contribute to maintaining high service standards and enhancing overall client satisfaction.
Key Responsibilities:
- Act as the initial contact for client inquiries via phone and email, providing prompt, professional, and solutions-focused responses after completing training.
- Support the management team in nurturing strong client relationships, ensuring all interactions reflect the company's high standards.
- Provide accurate information to clients, resolving complaints and queries in line with internal guidance and SOPs.
- Draft and manage client correspondence, including follow-up emails, query letters, and complaint responses.
- Track client issues and feedback using internal systems like Zendesk.
- Collaborate with internal departments to ensure efficient and accurate resolution of client matters.
- Maintain and update detailed records of all client communication and activity.
- Assist with client onboarding and conduct website demonstrations for new users.
- Contribute to process improvements within the Operations department to enhance efficiency and service quality.
- Provide general administrative and project support as needed, including report processing and expense management.
Skills/Experience required:
- Experience in a customer service or client-facing role, such as complaints, recruitment or scheduling, dealing with complex enquiries and investigations.
- Strong organisational and administrative skills with great attention to detail.
- Excellent communication skills, both written and verbal, with a professional and empathetic tone.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Experience with Zendesk or similar ticketing systems or working in an operations role in a hotel is a plus.
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
- Positive, solutions-oriented mindset with a collaborative approach.
- Calm and professional under pressure, committed to delivering outstanding service.
Client Support Administrator employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Client Support Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for client support roles and practice your responses. We want you to showcase your communication skills and that warm, professional tone that clients love.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Support Administrator
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering exceptional service shine through. We want to see how you can build strong client relationships and contribute to our team's success.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or client-facing roles. We love seeing how your background aligns with the responsibilities of the Client Support Administrator position.
Be Professional Yet Warm: Your written communication should reflect a professional yet empathetic tone. Remember, you're applying for a role where communication is key, so showcase your ability to connect with clients effectively.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Julie Rose Recruitment
✨Know Your Client Support Basics
Before the interview, brush up on your knowledge of client support principles. Understand what exceptional service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a client.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and professionally. Prepare to discuss how you handle difficult conversations or resolve complaints, highlighting your empathetic approach.
✨Familiarise Yourself with Tools
If you have experience with Zendesk or similar systems, make sure to mention it! If not, do a bit of research on these tools so you can speak confidently about how you would use them to track client issues and feedback.
✨Demonstrate Your Organisational Skills
Be prepared to discuss how you manage multiple priorities and stay organised in a fast-paced environment. Share specific strategies or tools you use to keep track of tasks and ensure nothing falls through the cracks.
