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- Tasks: Provide top-notch customer support and liaise with financial advisers.
- Company: Progressive financial services business in Bromley focused on community improvement.
- Benefits: Competitive salary, generous holiday, bonus scheme, and hybrid working options.
- Why this job: Join a supportive team and make a real difference in people's financial journeys.
- Qualifications: Experience in customer service and excellent communication skills.
- Other info: Ongoing training and development with a focus on employee wellbeing.
The predicted salary is between 23842 - 23842 £ per year.
Our client, a financial services business based in the heart of Bromley is seeking to increase its Customer Service Team due to growth. You will be working for a progressive company that helps families and individuals reach their financial goals and improves communities. You will be joining an established and supportive team who will help you succeed in your role. You will receive support throughout your onboarding as well as regular training and development.
Your responsibilities will include:
- Providing support services for customers and field force from initial contract through to the end of the contract terms and to provide excellent customer services at all times
- First point of contact for customers calling with enquiries relating to policy maturities
- Liaising with financial advisers and third parties
- Dealing with a variety of calls, assessing and answering customer enquiries
- Responding to requests for information in a professional manner via letter and email
- Liaising with customers, financial advisers and third parties to process and administer instructions and enquiries
- Working as a team to ensure that service standards are met
Skills and experiences required:
- Previous experience within a customer service, call centre, financial or contact centre role
- Excellent telephone manner
- Strong written and oral communication skills
- Good customer service skills
This is an exciting opportunity for a positive and passionate individual looking for a customer services role with a financial services organisation.
What’s on offer:
- £23,842 annual salary
- 25 days holiday plus bank holidays per annum
- Excellent discretionary annual bonus scheme (circa £1660.00)
- Contributory pension scheme (up to 15%)
- Life cover (x4 pensionable salary)
- Hybrid working after training (1 day week from home)
- Supportive team culture
- Dedicated training programme and ongoing development
- 1 days paid charitable workday
- Employee Wellbeing Programme
Working hours: 35 hours per week, Monday to Friday. Start times rotate weekly between 8:30–16:15 or 9:15–17:00. Flexibility is required.
Customer Service Advisor in Bromley employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Bromley
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they help families and communities. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be the first point of contact for customers, make sure you can communicate clearly and confidently. Try mock calls with friends or family to get comfortable.
✨Tip Number 3
Show off your teamwork skills! Highlight any experiences where you've worked collaboratively to meet service standards. Employers love to see that you can thrive in a supportive team environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences mentioned in the job description. Highlight your previous customer service roles and any relevant achievements to show us you're the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our mission of helping families reach their financial goals. Keep it friendly and professional!
Show Off Your Communication Skills: Since strong written communication is key for this role, make sure your application is clear and free of errors. We want to see that you can communicate effectively, whether it's through email or letters.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with our supportive team!
How to prepare for a job interview at Julie Rose Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the financial services business. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think of situations where you went above and beyond for a customer or resolved a difficult issue. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Practice Your Communication Style
Since strong communication skills are key for this position, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and answering common interview questions.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team culture, training programmes, or the company's approach to customer service. This shows that you're engaged and serious about the opportunity, plus it gives you a chance to assess if the company is the right fit for you.