At a Glance
- Tasks: Provide hands-on IT support and manage tickets for Microsoft 365 environments.
- Company: Join a growing tech team at JRRL with a supportive culture.
- Benefits: Enjoy 20-25 days leave, hybrid work, and company socials.
- Other info: Work in a dog-friendly office with excellent career progression opportunities.
- Why this job: Develop your skills in a dynamic environment while making a real impact.
- Qualifications: 1-2 years IT support experience and solid Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 € per year.
JRRL are seeking a capable and proactive IT helpdesk to join a growing technical team. This role suits someone with solid experience across Microsoft 365 who can take ownership of issues, support users with confidence and contribute to ongoing modern workplace projects.
Key Responsibilities for the IT Helpdesk role:
- Providing hands-on support across hardware, software, and Microsoft 365 environments.
- Managing tickets end-to-end, ensuring clear communication and thorough resolution.
- Supporting clients on-site with strong service focus.
- Working across Microsoft 365 services including SharePoint, Teams, OneDrive, and Exchange Online.
- Administering and maintaining Intune for device management, policies, and compliance.
- Assisting with Azure-based work, including identity, security, and platform administration.
- Contributing to cyber security improvements and maintaining good security hygiene across systems.
Person specification for the IT Helpdesk role:
- 1-2 years minimum IT experience in IT support or IT engineering.
- Solid knowledge of Microsoft 365, including SharePoint and Teams.
- Understanding of cyber security fundamentals and modern workplace best practice.
- Confident communicator who remains calm under pressure and delivers excellent service.
- Someone curious, motivated and willing to learn new technologies.
- Comfortable working in a dog-friendly office.
Company Benefits for the IT Helpdesk role:
- 20 days annual leave plus bank holidays, rising with service to 25 days plus BHA mapped-out career path and super career progression.
- Pension.
- Hybrid (1 day from home) after qualifying period.
- Company socials/outings.
- Free parking onsite.
This is a permanent, full-time position offering a fantastic opportunity to develop your skills and grow within a supportive team. The lower end of the salary is for someone with less experience and the higher end will be for someone who fits all the criteria.
IT Helpdesk in Biggin Hill employer: Julie Rose Recruitment
JRRL is an exceptional employer that fosters a supportive and dynamic work environment, perfect for IT professionals looking to grow their careers. With a strong focus on employee development, generous leave policies, and a hybrid working model, team members enjoy a healthy work-life balance while contributing to exciting modern workplace projects. The dog-friendly office culture and regular company socials further enhance the collaborative spirit, making JRRL a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk in Biggin Hill
✨Tip Number 1
Network like a pro! Reach out to current employees at JRRL on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on Microsoft 365 and cyber security basics. We recommend creating a list of common issues and solutions to showcase your problem-solving skills during the chat.
✨Tip Number 3
Show off your soft skills! Being a confident communicator is key in this role, so practice explaining technical concepts in simple terms. This will help you connect with the team and clients alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at JRRL.
We think you need these skills to ace IT Helpdesk in Biggin Hill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and IT support. We want to see how you've taken ownership of issues and supported users, so don’t hold back on those examples!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how you can contribute to our modern workplace projects. Keep it friendly and professional – we love a good story!
Showcase Your Communication Skills:As a confident communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to highlight any experiences where you’ve successfully managed client interactions.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Julie Rose Recruitment
✨Know Your Microsoft 365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially SharePoint, Teams, OneDrive, and Exchange Online. Be ready to discuss how you've used these tools in past roles and how they can benefit the company.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've taken ownership of issues in previous positions. Think about specific challenges you faced, how you approached them, and the outcomes. This will demonstrate your proactive attitude and ability to support users confidently.
✨Communicate Clearly and Calmly
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. During the interview, stay calm under pressure and ensure you articulate your thoughts clearly, showing that you can handle client interactions effectively.
✨Express Your Curiosity and Willingness to Learn
Let them know you're eager to learn new technologies and improve your skills. Share any recent courses or certifications you've pursued related to IT support or cyber security, as this shows your commitment to professional growth.
