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- Tasks: Join a team to deliver top-notch customer service and handle admin duties.
- Company: Be part of a progressive company that values support and growth.
- Benefits: Enjoy 20-25 days holiday, free parking, pension scheme, and private healthcare options.
- Why this job: This role offers career progression in a friendly, team-oriented environment.
- Qualifications: Good literacy, numeracy, IT skills, and excellent customer service experience required.
- Other info: Full training provided; must be available to start within a week.
The predicted salary is between 25000 - 25550 £ per year.
JRRL are delighted to be working with a progressive and supportive company offering a fantastic opportunity for a Temporary to Permanent Administrator to join their team in Sevenoaks. You will be working within a team to deliver a high level of customer service within a Helpdesk environment with administration duties. This is a full-time office-based position working Monday to Friday on a shift rota – 7.30am – 3.30pm, 8am – 4pm or 9am – 5pm with 1 hour lunch Due to the role being temporary to permanent you must be available to start within a week. Duties for the Administrator: Schedule planned maintenance for in house and subcontracted labour. Update planned maintenance jobs with status updates. Maintain client compliance systems. Develop working relationship with Operations Team and clients to deliver best in class service. Working to a range of performance KPI’s. Oversee the logging and close down of reactive calls. Administration duties. Person Specification for the Administrator: Good literacy and numeracy skills. IT literate – MS Office, Laptop, Tablet. Excellent customer service skills ideally within a helpdesk/contact centre environment. Ability to work to deadlines and targets. Ability to work sometimes under pressure. Company Benefits: 20 days holidays, rising yearly to 25 days Free parking onsite Pension enrolment scheme Private healthcare options available following probation period Social events with colleagues, friends, and family This Administrator role is a full-time temporary to permanent role offering career progression, a supportive team environment. The permenant salary is £25,000 / £25,550. Full training will be given. This is a company that like to train and progress their staff
Administrator employer: Julie Rose Recruitment
Contact Detail:
Julie Rose Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator
✨Tip Number 1
Familiarise yourself with the company culture and values of JRRL. Understanding their approach to customer service and teamwork will help you align your responses during any interviews or discussions.
✨Tip Number 2
Brush up on your IT skills, particularly with MS Office, as this role requires proficiency in these tools. Consider doing a quick online course or tutorial to refresh your knowledge before applying.
✨Tip Number 3
Prepare examples from your past experiences that demonstrate your ability to work under pressure and meet deadlines. This will be crucial in showcasing your suitability for the fast-paced environment of a helpdesk.
✨Tip Number 4
Network with current or former employees of JRRL if possible. They can provide insights into the interview process and what the team values most in a candidate, giving you an edge in your application.
We think you need these skills to ace Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous administrative roles or customer service experience, particularly in a helpdesk or contact centre environment. Use specific examples to demonstrate your skills.
Showcase IT Proficiency: Since the role requires IT literacy, mention your proficiency with MS Office and any other relevant software. If you have experience using tablets or laptops in a professional setting, be sure to include that as well.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention your ability to work under pressure and meet deadlines, as these are crucial for the position.
How to prepare for a job interview at Julie Rose Recruitment
✨Showcase Your Customer Service Skills
Since the role involves delivering high levels of customer service, be prepared to discuss your previous experiences in helpdesk or contact centre environments. Share specific examples of how you've handled customer queries or complaints effectively.
✨Demonstrate IT Proficiency
As the job requires good IT skills, especially with MS Office, make sure to highlight your familiarity with these tools. You might even want to mention any relevant software you’ve used in past roles that could be beneficial for this position.
✨Understand the Company Culture
Research JRRL and their values before the interview. Understanding their commitment to training and progression will allow you to align your answers with what they are looking for in a candidate, showing that you’re a good fit for their team.
✨Prepare for Performance KPIs
Since the role involves working to performance KPIs, think about how you have met targets in previous jobs. Be ready to discuss your approach to managing deadlines and working under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
