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- Tasks: Support constituents by providing information and advice on various issues.
- Company: Join the office of Julie Minns MP, making a difference in your community.
- Benefits: Full-time role with time off in lieu and opportunities for personal growth.
- Other info: Dynamic role with flexible hours and occasional travel.
- Why this job: Be the voice for your community and help address real concerns.
- Qualifications: Customer relations experience and knowledge of local support services preferred.
The predicted salary is between 24000 - 28000 £ per year.
The purpose of the role is to support the casework of Julie Minns MP by providing information, advice and support to constituents on a variety of issues. Caseworkers play an important role in an MP's office, supporting the MP to ensure that constituents' concerns are heard and addressed. You will be liaising with Government departments, local councils, the voluntary sector and a range of other bodies. The position is full-time (37.5 hours a week) and you will be working in the Carlisle constituency office.
Key responsibilities:
- Deal with large numbers of standard queries, as well as assisting on more complex cases from members of the public by phone, email, social media or face to face.
- Gather relevant information to assist with resolving cases.
- Draft responses to constituents ensuring that each case is dealt with promptly, sensitively, confidentially and accurately.
- Log all cases; monitor progress and ensure all identified actions are taken.
- Assist at advice surgeries and other constituency meetings and follow up as appropriate.
- Follow up on social media queries and comments as required.
- Ensure records are kept and information managed confidentially in line with the data protection legislation.
- Retain records and information confidentially and in line with the Data Protection Act.
There is a requirement for the role holder to work outside of the normal working hours on at least one Friday evening and Saturday morning a month and travel for work occasionally. Time off in lieu is granted.
Desirable:
- Experience of customer relations.
- Knowledge of advice and support services within local government, DWP, government agencies.
- Familiarity with Caseworker software or database software.
Caseworker employer: Julie Minns MP
Contact Detail:
Julie Minns MP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caseworker
✨Tip Number 1
Network like a pro! Reach out to people in the political and community sectors. Attend local events, join relevant groups on social media, and don’t be shy about introducing yourself. You never know who might have a lead on a caseworker position!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers or during interviews, highlight your experience in customer relations and your understanding of local government services. Make it clear how you can help constituents effectively.
✨Tip Number 3
Be proactive! If you see a job opening that fits, apply through our website. Tailor your approach to show how your skills align with the responsibilities of a caseworker. Don’t wait for the perfect moment; seize the opportunity!
✨Tip Number 4
Follow up! After applying or interviewing, send a quick thank-you note or email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in supporting constituents.
We think you need these skills to ace Caseworker
Some tips for your application 🫡
Show Your Passion for Helping Others: When you're writing your application, let us see your enthusiasm for supporting constituents. Share any relevant experiences where you've helped people or resolved issues, as this will resonate with the role of a Caseworker.
Be Clear and Concise: We want to understand your skills and experiences without wading through fluff. Keep your sentences straightforward and to the point, especially when detailing your past roles and responsibilities.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Caseworker position. Highlight your knowledge of local government services and any experience with casework or customer relations that aligns with what we're looking for.
Proofread Like a Pro: Before hitting send, give your application a thorough once-over. Typos and grammatical errors can distract from your message, so take the time to ensure everything is polished and professional. We appreciate attention to detail!
How to prepare for a job interview at Julie Minns MP
✨Know Your Constituents
Before the interview, take some time to research the Carlisle constituency and its key issues. Understanding the local concerns will help you demonstrate your commitment to supporting constituents effectively.
✨Showcase Your Communication Skills
As a caseworker, you'll be dealing with various queries from the public. Prepare examples of how you've successfully communicated complex information in the past, whether through phone calls, emails, or face-to-face interactions.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Data Protection Act and any other relevant legislation that impacts casework. Being knowledgeable about these laws will show that you take confidentiality seriously and understand the importance of managing sensitive information.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific case scenarios. Think about potential challenges you might face as a caseworker and prepare thoughtful responses that highlight your problem-solving skills and empathy.