At a Glance
- Tasks: Assist in managing a vibrant retail shop and create an amazing shopping experience.
- Company: Join Julia's House, a compassionate children's hospice charity making a real difference.
- Benefits: Enjoy 30 days annual leave, flexible hours, and a supportive work environment.
- Other info: Flexible 15-hour role with opportunities for personal growth and community impact.
- Why this job: Be part of a dedicated team helping families in need while developing your retail skills.
- Qualifications: Retail experience, excellent people skills, and a passion for community engagement.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a dynamic Assistant Shop Manager to join our friendly retail team. Working in collaboration with the Shop Manager, this position will suit someone who is a retail expert, who has proven experience of creating a brilliant shopping environment and providing an excellent customer experience. You will have experience of running a well-presented shop and with an eye for detail, will have the opportunity to showcase your creativity and flair whilst helping to maximise the sales and profits.
In conjunction with the Shop Manager, as well as processing donations, engaging with the community, and delivering the highest standard of customer service, you will be involved in the recruitment and management of our superstar volunteers. You will need to be able to work unsupervised in a methodical and organised manner and be flexible to the needs of the charity, covering holiday and sickness absences. The ability to plan, organise and communicate effectively, apply sound judgement and be able to work under pressure are key skills requirements of the role. Excellent people management skills and awareness of Health & Safety compliance are essential.
As a dedicated team player with a strong work ethic, working in a busy, active, and fulfilling environment, you’ll be a part of a vibrant team of individuals dedicated to making a difference to the children and families we support. This vacancy is for 15 hours (2 days) per week. Hours will be based on a rota, covering shop opening hours (Monday – Saturday).
About us: Julia’s House is an award-winning children’s hospice charity dedicated to bringing comfort and care to families across the two counties. Each family we support is unique and so is the care we provide. When a family finds out that their child has a very serious medical condition, which is life-limiting or life-threatening, their world falls apart. Julia’s House exists to help these children and their families.
Our mission: To reach more children with life-shortening and life-threatening conditions and to set the gold standard in flexible, bespoke care that supports the whole family.
Our vision: For local families of life-limited and life-threatened children to be able to access the help they need, when and where they need it and for every member of the family to feel supported, valued, cherished.
Our values:
- Compassionate and caring: We care, we go the extra mile and we treat people as individuals.
- Honesty and integrity: We believe in honesty and fairness. We make balanced, long-term decisions.
- It's up to all of us: We work together as one team. Everyone is responsible for great teamwork and standards.
- Listen and learn: We listen to understand. We seek information that will help us continually improve.
- Determined to excel: We strive for excellence in everything we do.
Equality & Diversity: We are committed to encouraging equality and diversity among our workforce and our aim is for our workforce to be truly representative of all sections of society and our clients, and for each employee to feel respected and able to give their best. We are recognised as a Disability Confident Employer and are committed to supporting equality, diversity, and inclusion. Everyone is welcome and supported in their development at all stages in their journey with us.
Benefits: 30 days annual leave plus Bank Holidays (pro-rated for part-time staff), Employee Assistance Programme (EAP), Cycle to Work Scheme, Generous pension scheme (existing members of the NHS Pension Scheme may retain membership on joining Julia's House), Life Assurance scheme, Free eye tests, Blue Light Card scheme, The Lifestyle Card scheme, Concert4carers scheme, Comprehensive induction, Ongoing commitment to developing staff, Mentoring scheme.
Assistant Shop Manager - Poole employer: Julia's House
Julia's House is an exceptional employer, offering a supportive and compassionate work environment where every team member is valued and encouraged to grow. With a strong commitment to employee wellbeing, the charity provides generous benefits such as 30 days annual leave, a comprehensive induction, and ongoing development opportunities, all while making a meaningful impact on the lives of children and families in need. Located in Poole, this role allows you to be part of a vibrant community dedicated to excellence in care and support.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Poole
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Julia's House, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager - Poole
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Julia's House that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Julia's House will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Julia's House and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Julia's House
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Julia's House, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Julia's House!
