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- Tasks: Lead and transform our retail estate to create joyful moments for families.
- Company: Join Julia's House, a charity making a real difference in children's lives.
- Benefits: Competitive salary, meaningful work, and the chance to inspire change.
- Other info: Be part of a collaborative culture that values every team member.
- Why this job: Shape the future of retail while supporting children with life-limiting conditions.
- Qualifications: Strong leadership skills and a passion for community engagement.
The predicted salary is between 40000 - 50000 £ per year.
Making every purchase count. Creating joyful moments for children and families. We have a rare and exciting opportunity to join Julia's House as Head of Retail, leading a transformational phase of growth across our retail estate. Our shops do far more than raise vital income. They are welcoming community hubs, places of connection, generosity and care — and every sale helps us create precious, joyful moments for children with life‑limiting conditions and the families who love them. As Head of Retail, you will shape the future of our retail portfolio, building on strong foundations while championing exceptional customer and donor experiences. You'll inspire people, strengthen our brand, and grow sustainable income that directly supports our mission.
About the role
Our Retail team is an integral part of Julia's House. You will have strategic and operational responsibility for our growing retail estate of 14 shops across Dorset and Wiltshire, with scope to expand further. This is a senior leadership role with real purpose. You'll balance commercial acumen with compassion, ensuring every decision reflects the impact it has on the children and families we support.
Key Responsibilities
- Drive growth: Delivering sales and profit targets by leading and supporting our Retail Area Managers.
- Strengthen performance: Strengthening the performance of our existing estate through strong foundations and brilliant execution.
- Expand portfolio: Leading the expansion of our retail portfolio, working closely with our Health, Safety and Facilities Manager to open new premises and to work through retail events which are becoming an increasing part of our offering.
- Strategic leadership: Building on our customer‑focused retail strategy to maximise sustainable income and long‑term value for the charity.
- Brand enhancement: Ensuring our shops reflect and enhance the Julia's House brand, values and reputation.
- Team leadership: Collaborating closely with our Health, Safety and Facilities manager to ensure that all stores and retail activities meet our expected standards; championing Health and Safety throughout the retail estate and team; creating a collaborative, inclusive culture where people feel valued, empowered and proud of the difference they make.
- Financial: Ensuring strong financial discipline while enabling growth and innovation.
- Operational excellence: Making sure systems, processes and compliance standards are fit for purpose; continuously reviewing performance to deliver consistently high standards across the estate.
Head of Retail employer: Julia's House
Contact Detail:
Julia's House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail
✨Tip Number 1
Network like a pro! Reach out to people in the retail sector, especially those connected to charities. Attend events or workshops where you can meet potential colleagues and share your passion for making a difference.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to chat with hiring managers, highlight your experience in driving growth and inspiring teams. Share specific examples of how you've made an impact in previous roles.
✨Tip Number 3
Be ready to discuss your vision! Prepare to talk about how you would enhance the Julia's House brand and improve customer experiences. Think about innovative ideas that align with their mission and values.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Julia's House family and contributing to their amazing work.
We think you need these skills to ace Head of Retail
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for retail and supporting families shine through. We want to see how much you care about making a difference in the community and how that aligns with our mission at Julia's House.
Tailor Your CV: Make sure your CV is tailored to the Head of Retail role. Highlight your experience in retail management, leadership, and any relevant achievements. We love seeing how your skills can help us grow and enhance our brand!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've driven growth and improved customer experiences in previous roles. We want to know how you can inspire our team!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Julia's House
✨Know the Mission
Before your interview, dive deep into Julia's House mission and values. Understand how their work impacts children and families. This will not only help you connect with the interviewers but also show that you're genuinely passionate about the role.
✨Showcase Your Leadership Style
As a Head of Retail, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've inspired teams in the past. Think about specific situations where you’ve driven growth or improved performance, and be ready to share those stories.
✨Prepare for Strategic Questions
Expect questions about your strategic vision for the retail portfolio. Think about how you would balance commercial success with compassion. Prepare to discuss innovative ideas for expanding the retail estate while enhancing customer experiences.
✨Demonstrate Financial Acumen
Since financial discipline is key for this role, brush up on your financial knowledge. Be ready to talk about how you've managed budgets, driven sales, and ensured profitability in previous roles. Use numbers and results to back up your claims.