Support Worker – Criminal Justice in Yeovil

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and each year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

Role Overview

As a Support Worker, you'll be at the heart of helping individuals take meaningful steps towards independence and stability. This is a dynamic and rewarding role where no two days are the same. You'll be responsible for managing referrals, assessing needs, and providing tailored support that empowers clients to maintain their accommodation and make positive life changes. You'll work closely with key partners such as the National Probation Service, Police, and other support agencies to create effective, multi-agency support plans. From helping clients navigate benefit claims and budgeting, to ensuring their accommodation meets high standards of health and safety, your work will be both practical and impactful. You'll also maintain accurate records and contribute to reporting for partners and funders – playing a vital role in the wider success of the service.

Key Responsibilities

• Build positive and effective working relationships and agreements with external agencies including criminal justice services.
• Complete needs and risk assessments for clients, leading to the delivery of support plans which meet individual client needs.
• Give clients advice and information to provide an enabling service so that they can access appropriate services and accommodation.
• Ensure all new clients moving into the service understand their rights, responsibilities and the conditions of their licence agreement.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Required Qualifications

• Valid driver's licence and access to a car for business purposes.
• Participation in an out-of-hours on-call rota.
• Experience working with vulnerable adults and/or people with complex needs and challenging behaviours.
• Enhanced Disclosure and Barring Service check (DBS) – all applicants will be required to undertake this.
• A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role.

Equal Opportunities

As an Equal Opportunities employer, we have an Equality and Diversity Action Plan in place showing our commitment to continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter. If you have any special access requirements or other support needs throughout the application process (including the interview), please contact us so that we can let you know how we can support you.

Benefits

• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part-time staff).
• 30% staff discount at Julian House charity shop.
• A generous and competitive pension scheme.
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
• Great opportunities for career development and free monthly training sessions from experienced facilitators.
• Blue Light Card, offering amazing discounts on thousands of brands.
• Reflective Practice sessions from objective, external facilitators.