Supported Housing Worker

Job Role

Supported Housing Worker

Salary

£22,945 per year (full time equivalent £25.685)

Hours

33.5 hours per week

Contract type

Permanent

Location

Exeter

Additional information

Valid driver’s licence and access to own vehicle – business insurance will be required for roles involving travel for work.
Participation in an out-of-hours on-call rota

About Julian House

Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.

If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!

About the Role

As a Supported Housing Worker, you’ll be the steady hand helping people move on from first‑stage accommodation into safer, more independent living. You’ll work with individuals who’ve experienced homelessness and may be navigating trauma, mental ill‑health, substance use or domestic abuse—often alongside support from multiple services. With your calm, person‑centred approach, you’ll turn the next step into a fresh start and celebrate every milestone along the way.

Day to day, you’ll manage referrals, complete needs and risk assessments, and shape clear, achievable plans that keep people housed and building confidence. You’ll focus on practical progress—benefits, budgeting and tenancy skills—while ensuring homes are safe and well managed. You’ll collaborate closely with partner agencies to create joined‑up, multi‑agency support, and you’ll keep accurate, timely records that help us learn, improve and showcase impact.

What you’ll be doing

• Manage referrals & assessments – triage referrals, complete needs and risk assessments, and co‑create clear, achievable support plans with clients.
• Onboard new client – makes sure each person understands their rights, responsibilities and licence conditions, and has a valid Housing Benefit claim in place.
• Safeguard & respond – act promptly on incidents and safeguarding concerns, recording actions taken and ensuring appropriate follow‑up.
• Keep records clear – complete admin on time and to a high standard in the electronic case‑management system, with detailed, concise and accurate notes.

Please note: Job descriptions are not exhaustive, and the successful candidate may occasionally be asked to take on other duties that align with the key responsibilities outlined.

Full job description available at: https://drive.google.com/file/d/1HPUDibiuBQetLC8Sf0eOG68Lf_RhJxhT/view

What we’re looking for

• Experience working with people who may have complex needs and/or challenging behaviours.
• Driver with a full UK driving licence and access to a car for work (business insurance required for travel between sites).

Benefits

• Access to our Rewards Platform, which includes an Employee Assistance Programme and Health Cash Plan
• 27 days annual leave, including an extra day off for your birthday, plus bank holidays – increasing up to 30 days after 4 years of continuous employment (pro rata for part‑time staff)
• 30% staff discount at Julian House charity shop
• A generous and competitive pension scheme
• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
• Great opportunities for career development and free monthly training sessions from experienced facilitators
• For all the fantastic and valuable work you’ll be doing, you’ll be eligible for the Blue Light Card which offers amazing discounts on thousands of brands
• Reflective Practice sessions from objective, external facilitators

Our Ethos

As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.

If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about this role, please get in touch with the recruitment team at recruitment@julianhouse.org.uk. We look forward to speaking with you soon!

Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!