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- Tasks: Support vulnerable individuals by managing housing and ensuring a safe environment.
- Company: Join Julian House, a charity transforming lives and tackling homelessness and domestic abuse.
- Benefits: Enjoy 27 days annual leave, career development, and discounts at charity shops.
- Why this job: Make a real impact while working in a supportive and inclusive culture.
- Qualifications: Must have a valid UK driving license and understanding of domestic abuse issues.
- Other info: Flexible working options and commitment to diversity and inclusion.
The predicted salary is between 20000 - 30000 £ per year.
Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
If you’d like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we’re looking for!
Salary: £13,459 (FTE £25,235)
Hours: 20 hours per week
Contract type: Fixed-Term Contract till end of December 2025
Location: Wiltshire
Additional information:
On-call (1 in 4 weeks), £100/week when on-call
The Role:
- Ensuring a high standard of housing management across 3 properties.
- Minimising voids and maintaining rent and service accounts effectively.
- Collaborating closely with the refuge team to address rent arrears and charges.
- Supporting SMART payment plans which work towards savings and good financial management.
- Working with other teams and external agencies as needed for efficient information sharing.
- Attending internal meetings.
Responsibilities include:
- Maintaining the refuge accommodation to a high standard in accordance with Julian House policies and procedures, particularly regarding Health and Safety.
- Preparing rooms for intakes quickly and efficiently.
- Keeping residents informed of the balances on their rent and service charge accounts.
- Participating in team meetings to share updated knowledge on welfare benefits or related subjects.
Qualifications / Requirements:
- A valid UK driving license and access to own vehicle - business insurance will be required for roles involving travel to work.
- Has the courage and commitment to challenge bias or discrimination that impacts the client group.
- Understanding of the causes of Domestic Abuse and social exclusion.
- Understanding of Benefits and Housing Benefits system.
There are many great reasons to join our team!
- Great opportunities for career development and free monthly training sessions from experienced facilitators.
- Sliding salary scale with salary increases every year for the first 3 years.
- Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme.
- 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays.
- 30% staff discount at Julian House charity shops.
- 20% staff discount at Julian House bike workshops.
- A generous and competitive pension scheme.
- Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme.
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted.
- 6 weekly Reflective Practice sessions from objective, external facilitators.
- Eligibility for the Blue Light Card which offers amazing discounts on thousands of brands.
Our Ethos:
As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment to creating an inclusive culture. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience.
If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.
DBS Checks:
All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee; the decision will depend on the type of offence and its relevance to the role.
Get in touch:
If you have any questions about the Housing Officer role, please get in touch with George (Recruitment Specialist) on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies once the perfect candidate has been found. We recommend submitting your application as soon as possible so that you don’t miss out!
Housing Officer (Female only) - Domestic Violence & Abuse employer: Julian House
Contact Detail:
Julian House Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer (Female only) - Domestic Violence & Abuse
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals experiencing domestic violence and abuse. Understanding these issues will help you demonstrate your empathy and commitment during interviews.
✨Tip Number 2
Network with professionals in the housing and domestic abuse sectors. Attend relevant workshops or seminars to connect with others who can provide insights or even referrals to opportunities at Julian House.
✨Tip Number 3
Prepare to discuss your experience with housing management and any relevant training you've undertaken. Highlighting your practical knowledge will show that you're ready to hit the ground running.
✨Tip Number 4
Research Julian House's values and recent projects. Being able to speak about their work and how you align with their mission will set you apart as a candidate who truly cares about the role.
We think you need these skills to ace Housing Officer (Female only) - Domestic Violence & Abuse
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Housing Officer position. Familiarise yourself with Julian House's mission and values, especially their focus on supporting vulnerable individuals.
Tailor Your CV: Customise your CV to highlight relevant experience in housing management, domestic violence support, or social work. Emphasise any previous roles where you've worked with vulnerable populations or managed housing services.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also demonstrates your passion for helping those affected by domestic abuse. Share personal experiences or insights that connect you to the role and the organisation's mission.
Highlight Relevant Skills: In your application, be sure to mention skills that are particularly relevant to the role, such as knowledge of the benefits system, understanding of domestic abuse issues, and strong communication abilities. Provide examples of how you've used these skills in past roles.
How to prepare for a job interview at Julian House
✨Understand the Role and Responsibilities
Before your interview, make sure you thoroughly understand the role of a Housing Officer at Julian House. Familiarise yourself with the responsibilities, especially around housing management, collaboration with the refuge team, and financial management. This will help you articulate how your skills align with their needs.
✨Show Empathy and Understanding
Given the sensitive nature of the work, it's crucial to demonstrate empathy and a solid understanding of domestic abuse and social exclusion. Be prepared to discuss your views on these issues and how they inform your approach to supporting vulnerable individuals.
✨Prepare Examples of Relevant Experience
Think of specific examples from your past experiences that showcase your ability to manage housing effectively, work collaboratively, and handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the organisation's culture, training opportunities, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
