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- Tasks: Conduct quality assurance testing to ensure compliance and good customer outcomes.
- Company: Join Hodge, a Welsh financial service provider focused on real estate finance and mortgages.
- Benefits: Be part of a diverse team with a commitment to equality and sustainability.
- Why this job: Make a real impact in customers' lives while developing your skills in a supportive environment.
- Qualifications: Previous QA experience in financial services and proficiency in Excel required.
- Other info: Background checks are mandatory for all financial services employees.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be part of a force for good, helping to make life better for customers & society in the moments that matter? At Hodge, we put people at the heart of our business, which means our customers, colleagues, and communities. Hodge is a Welsh financial service provider that focuses on real estate finance and specialist residential mortgage markets.
The Quality Assurance Officer will be responsible for carrying out quality assurance testing on the department’s day-to-day activities to ensure compliance with procedures and policies, regulatory requirements, and the delivery of good customer outcomes.
Key Requirements:
- Previous QA role within financial services
- Extensive knowledge of savings or mortgage products
- Knowledge of FCA Conduct Rules
- Proficient in Excel
Key Responsibilities will include:
- Ensure the required number of checks are completed and provide constructive feedback to the relevant individuals and team.
- Assist in the collation and reporting of QA information.
- Ensure that records of all QA checks are maintained accurately and in a timely manner.
- Identify training needs, control gaps, or control failings and provide feedback to the relevant business area.
- Attend relevant forums and committees as required to provide updates on QA work and findings.
- Identify any compliance, conduct, and operational risks, escalating appropriately and in a timely manner.
- Develop and maintain good knowledge and understanding of all relevant departmental policies and procedures, ensuring compliance at all times.
- Support the compliance culture of the organization by taking personal responsibility for identifying and managing risks in everything you do.
Please be aware that should we pursue your application, all our Financial Services employees will be expected to complete background checks to assess suitability for employment. These include criminal record, identity, sanctions, adverse finance, fraud prevention, and reference checks to comply with our regulatory requirements.
Hodge is an advocate of being an equal opportunities employer. We believe in promoting equality and diversity, which is central to our lives today. We welcome applications from all sections of the community and recognize the value a diverse workforce brings to an organization.
ESG and sustainability are at the heart of everything we do and serve as a reminder of the responsibility we have to our stakeholders, customers, colleagues, and the communities we operate in to use our position wisely. We’re currently exploring different certifications available and have done an initial review of how we think we’d fare, as we see this as a real opportunity for Hodge given our social purpose.
Apply today to become part of Hodge’s mission to make life better for customers and society in the moments that matter.
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Quality Assurance Officer (6-Month FTC) employer: Julian Hodge Bank
Contact Detail:
Julian Hodge Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Officer (6-Month FTC)
✨Tip Number 1
Familiarize yourself with the FCA Conduct Rules and how they apply to quality assurance in financial services. This knowledge will not only help you during the interview but also demonstrate your commitment to compliance and customer outcomes.
✨Tip Number 2
Highlight any previous experience you have in QA roles within financial services, especially related to savings or mortgage products. Be ready to discuss specific examples of how you've ensured compliance and improved processes in past positions.
✨Tip Number 3
Prepare to discuss your proficiency in Excel, as this is a key requirement for the role. Think of instances where you've used Excel to analyze data or report on QA findings, and be ready to share those experiences.
✨Tip Number 4
Show your understanding of Hodge's commitment to ESG and sustainability. Research their initiatives and be prepared to discuss how you can contribute to their mission of making life better for customers and society.
We think you need these skills to ace Quality Assurance Officer (6-Month FTC)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Quality Assurance Officer position. Understand the key responsibilities and qualifications required, especially the importance of compliance and customer outcomes.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous QA experience within financial services. Be specific about your knowledge of savings or mortgage products and your familiarity with FCA Conduct Rules.
Showcase Your Skills: Make sure to highlight your proficiency in Excel and any other relevant skills that align with the job requirements. Provide examples of how you've used these skills in past roles to improve quality assurance processes.
Express Your Values: Since Hodge values equality, diversity, and sustainability, reflect these values in your application. Share any experiences or beliefs that align with their mission to make life better for customers and society.
How to prepare for a job interview at Julian Hodge Bank
✨Understand the Company’s Mission
Familiarize yourself with Hodge's mission to improve life for customers and society. Be prepared to discuss how your values align with theirs and how you can contribute to their goals.
✨Showcase Your QA Experience
Highlight your previous experience in quality assurance within financial services. Be ready to provide specific examples of how you've ensured compliance and delivered good customer outcomes in past roles.
✨Demonstrate Knowledge of Regulatory Requirements
Brush up on FCA Conduct Rules and other relevant regulations. During the interview, be prepared to discuss how you have applied this knowledge in your previous positions to identify risks and ensure compliance.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and ability to provide constructive feedback. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
