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- Tasks: Deliver exceptional customer experiences through passionate communication and problem-solving.
- Company: A supportive financial service provider in Cardiff committed to making life better.
- Benefits: Diverse work environment, competitive salary, and opportunities for personal growth.
- Why this job: Join a mission-driven team and make a real difference in customers' lives.
- Qualifications: Strong verbal and written skills, customer service experience, and Office 365 proficiency.
The predicted salary is between 30000 - 42000 £ per year.
A financial service provider in Cardiff is seeking a Customer Service Representative to deliver exceptional experiences to customers via telephone and email. The role involves passionate communication, problem-solving, and administrative tasks.
Candidates should have strong verbal and written skills, experience in customer service, and proficiency in Office 365.
Hodge values diversity and offers a supportive work environment, aligning with their mission to make life better for customers and society.
Customer Experience Advisor — Real Estate Finance in Cardiff employer: Julian Hodge Bank
Contact Detail:
Julian Hodge Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor — Real Estate Finance in Cardiff
✨Tip Number 1
Get to know the company! Research Hodge and their mission to make life better for customers and society. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves passionate communication, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your problem-solving abilities effectively.
✨Tip Number 3
Show off your tech skills! Make sure you're comfortable using Office 365, as it's essential for the role. If you’re not already familiar, check out some online tutorials to brush up on your skills before the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to submit your details there. It’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Experience Advisor — Real Estate Finance in Cardiff
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering exceptional experiences, so don’t hold back!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in customer service and your proficiency with Office 365. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: In your written application, clarity is key. Use straightforward language and keep your sentences concise. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Julian Hodge Bank
✨Know Your Stuff
Before the interview, make sure you understand the basics of real estate finance and the services offered by the company. Brush up on common customer service scenarios in this field so you can speak confidently about how you'd handle them.
✨Showcase Your Communication Skills
Since the role involves passionate communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with customers in the past, whether over the phone or via email, to demonstrate your verbal and written skills.
✨Problem-Solving Mindset
Think of specific instances where you've successfully resolved customer issues. Be ready to discuss these during the interview, highlighting your problem-solving abilities and how they align with the company's mission to improve customer experiences.
✨Familiarise Yourself with Office 365
As proficiency in Office 365 is a must, ensure you're comfortable using its various applications. If you have experience with tools like Excel or Outlook, be prepared to share how you've used them to enhance your productivity in previous roles.
